Customer service

The Customer Service suite of courses will help you present that all important first impression to your customers as well as fine tune your communication skills in order to improve relationships and build company loyalty.

Customer Focused Telephone Skills

This key course will give you the skills to provide customers and prospective customers with a first class service over the phone. 

After this workshop you will be able to:

  • give an excellent impression of you and your organisation
  • give first class service over the phone
  • handle any kind of caller efficiently and correctly.
Date Time Fees (excluding GST)
16 Jul 09.00 - 17.00  S$445.20
17 Sep 09.00 - 17.00  S$445.20
12 Nov 09.00 - 17.00  S$445.20

Customer Focused Writing Skills

This essential workshop will provide you with an in-depth understanding of how to write to customers in a style that focuses on them, builds better relationships and improves your company's image.

After this workshop you will be better able to: 

  • use empathy with your customers
  • improve your professional image and the image of your organisation
  • turn customers into advocates.
Date Time Fees (excluding GST)
16 Jun- 17 Jun 09.00 - 17.00  S$711.90
4 Aug - 5 Aug 09.00 - 17.00  S$711.90
16 Oct - 17 Oct 09.00 - 17.00  S$711.90
8 Dec - 9 Dec 09.00 - 17.00  S$711.90

Customer Service Essential for the Frontline

This is an excellent foundation course for frontline staff. It will teach you what customer service is, what customers expect and how to provide it to international standards.

After this workshop you will be able to:

  • take the stress out of handling difficult situations
  • enjoy your work more
  • represent your organisation better.
Date Time Fees (excluding GST)
21 Jul- 22 Jul 09.00 - 17.00  S$711.90
15 Sep - 16 Sep 09.00 - 17.00  S$711.90
24 Nov - 25 Nov 09.00 - 17.00  S$711.90

Manage Your Customer Service

This workshop shows managers how to create a customer-focused culture, through innovation, teamwork and communication.

After this course you will be able to:

  • present a positive customer service image to your target market
  • differentiate your organisation from others in highly competitive markets
  • control the 'moments of truth' experienced by your customers.
Date Day
By arrangement 2 days