The purpose of this role is to ensure the efficient administration and delivery of computer-based examinations in Singapore in line with corporate standards and regulations. This includes: back-end management of registrations, payments and compliance; co-ordination with and monitoring of venues and invigilators; management of risks and issues on test day; and continual enhancement of the customer experience directly or through our Customer Management team.   

Details

Reference number SIN-545
Location Singapore, Napier Road
Salary Salary bracket Band 4 (from min of SGD 32,650 per annum)
Duration 3 years Fixed Term
Working hours Standard
Annual leave Standard
Closing date Wednesday 16 October 2019

Role overview

British Council Singapore is currently looking to hire two Exams Operations Executive to join our expanding Examinations team in launching an upcoming project.

The purpose of this role is to ensure the efficient administration and delivery of computer-based examinations in Singapore in line with corporate standards and regulations. This includes: back-end management of registrations, payments and compliance; co-ordination with and monitoring of venues and invigilators; management of risks and issues on test day; and continual enhancement of the customer experience directly or through our Customer Management team.   

You can take pride in the fact that you will be part of a new team within Exams that will handle computer-delivered exams for a major client – this is a new contract that will be both high profile and high impact. There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.

To be shortlisted for this role, you will have: 

  • English Language Proficiency – CEFR B2
  • Experience working in a busy operational environment delivering high levels of customer service
  • Ability to ensure compliance, risk and security standards are monitored and maintained 

How to apply

https://tinyurl.com/SIN-545e