Call Centre Executive
To handle all inbound sales enquiries and to secure face-to-face appointments whilst ensuring a high quality customer experience in handling enquiries about our English language services.
|Salary||Pay Band H/4|
|Working hours||The successful candidate will work a 5-day week on a shift pattern from Mon to Sun. Evening and weekend work will be required on a regular basis. Mon to Fri shifts: 0830 to 1700 / 0930 to 1800 / 1100 to 1930 Sat to Sun shifts: 0830 to 1700 / 0900 to 1730|
|Closing date||Sunday 13 October 2019|
WHAT YOU WILL BE DOING AND WHY
Working with both our students and with your internal colleagues at British Council, you will provide an exceptional level of customer service engaging with customers over the phone to make sure all our customers’ needs and requests are taken of. You will also provide support for all sales and marketing events to create awareness about the British Council.
WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
WHAT WE ARE LOOKING FOR
If you have prior experience in Sales and/or Customer Service experience, this is the perfect opportunity for you.
BENEFITS OF WORKING AT THE BRITISH COUNCIL
- 37.5 contracted working hours per week (we believe in an output-based
- Enjoy 21 days of Annual leave (prorated)
- Year-end bonus and annual bonus scheme
- Professional development opportunities
– we offer a broad range of professional courses to large corporations and that is available for our staff members too!