As a Head, Sales & Customer Management, you will be responsible

  • To develop and execute sales strategies for English teaching programmes in Singapore. 
  • To develop and execute strategies that ensure the professional handling of enquiries and registrations for English teaching programmes and occasionally across other British Council services and activities.
  • To lead the Sales and Customer Management team across four centres and ensure it is the right size and structure to deliver both efficiency and business success.
  • To ensure accurate reporting of sales and customer-facing activity that is consistent with regional standards and which supports continuous improvement in the Sales and Customer Management team.  
  • To proactively engage with the Singapore Leadership Team and English Regional Management team to ensure KPIs and business needs are met.

Details

Reference number SNG-B7-1860
Location Singapore, Napier Road
Salary Payband 7/F
Duration Permanent
Closing date Tuesday 01 January 2019

Role overview

As a Head, Sales & Customer Management, your main responsibility is 

  • To develop and execute sales strategies for English teaching programmes in Singapore. 
  • To develop and execute strategies that ensure the professional handling of enquiries and registrations for English teaching programmes and occasionally across other British Council services and activities.
  • To lead the Sales and Customer Management team across four centres and ensure it is the right size and structure to deliver both efficiency and business success.
  • To ensure accurate reporting of sales and customer-facing activity that is consistent with regional standards and which supports continuous improvement in the Sales and Customer Management team.  
  • To proactively engage with the Singapore Leadership Team and English Regional Management team to ensure KPIs and business needs are met.

To be considered a successful candidate, you must have minimum 5 years previous managerial experience of leading a large team in a sales-orientated environment, preferably in the education industry, proven track record of managing high performance and achieving demanding sales targets and experience in managing change projects to drive business. You should also be fluent in English.

Enquiries about the post can be sent to the East Asia Regional Recruitment team based in Singapore.

How to apply

https://tinyurl.com/SNG-B7-1860e