Fine-tuning: Writing Skills for Managers

This workshop is SkillsFuture credit approved and can be delivered face-to-face or online. 


Do you ‘vet’ documents or need to give your team feedback on their writing? Does your own writing need fine-tuning?  If so, this workshop is for you.

Through discussions and group work you will explore the conventions of modern business writing. You will practice vetting documents for clarity, conciseness, tone and grammar. You will also learn best practice for giving constructive feedback to your team.

This workshop is for you if…

You need to ‘vet’ documents at work or would like to fine-tune your own writing skills.


After taking this workshop you should be able to:

  • be better equipped to vet your staff’s writing
  • improve the efficiency and effectiveness of your organisation’s vetting process
  • become a trusted mentor for team members and colleagues.

Workshop Outline

Fine-tuning fundamentals

  • What makes an effective business document?
  • The POWER writing process
  • The 5 Cs of modern business writing

Vetting for clarity and conciseness

  • Plain English
  • Effective sentences
  • Using bullet points
  • Modern document layout

Vetting for tone

  • Using a conversational style
  • The ‘you’ approach
  • The power of positive language
  • Writing with courtesy

Vetting for grammar

  • Improving grammatical accuracy
  • Top 5 errors in Singapore
  • Online tools for checking grammar

Vetting emails and letters

  • Saying ‘no’ effectively
  • Responding to complaints
  • Giving bad news
  • Adjusting your tone

Vetting reports

  • Direct and indirect structures
  • Using the active voice
  • Linking ideas
  • Key questions for each section

Giving feedback

  • Pride of authorship
  • The benefits of feedback and two feedback models
  • Golden rules for giving constructive feedback
  • Helpful phrases and questions

Vetting practice

  • Vet a business document
  • Give and receive feedback

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Face-to-face workshop schedule

Face-to-face Public Training Dates 2020/2021
18-19 June 3-4 September 23-24 November 8-9 March