Fine-tuning: Writing Skills for Managers

This reflective workshop helps managers perfect their writing skills and become a resource for their staff.

Through discussions, group work and hands-on writing practice, you will understand the principles of modern business writing, and be able to apply them to your own documents and advise others on how they can improve.

Who should attend?

Both experienced and new managers will benefit.


  • Improve the style and accuracy of your own writing
  • Be better equipped to review your staff’s writing
  • Become a guide for team members and colleagues

Learning Objectives

  • Discover how to write more effective documents
  • Become more aware of your own strengths and weaknesses
  • Learn to edit your staff's writing

Course Outline

Introduction and Overview

  • Analysing what makes an effective document
  • Introducing the 5Cs of business writing

Language: Clarity

  • Writing in plain English
  • Using effective bullet pointing
  • Making your writing flow
  • Writing concisely

Language: Tone

  • Making your writing more reader-focused
  • Writing positive messages
  • Using a polite and sincere tone


  • Saying ‘no’ effectively
  • Responding to complaints
  • Giving bad news
  • Adjusting your tone

Reports and Organisation

  • Structuring reports
  • Making sure your logic is complete
  • Using linking words to logically connect information


  • Recognising common errors
  • Using verbs correctly


  • Giving feedback sensitively
  • Using readability statistics
  • Summarising texts

Course information

Public Training Dates 2015

December 14-15      

Public Training Dates 2016

January 21-22 February 15-16 March 17-18
May 5-6 June 27-28 July 21-22
August 18-19 September 14-15 November 14-15
December 15-16    

Venue: Professional Development Centre, Toa Payoh

Maxium class size: 16

Cost: $908.43 (including GST)