Fine-tuning: Writing Skills for Managers

Do you edit documents or need to give your team advice on modern business writing? Does your own writing need fine-tuning?  If so, this reflective workshop is for you.

Through discussions, group work and hands-on practice you will explore the conventions of modern correspondence and report-writing. You will also consider language, tone and the skill of ‘vetting’. You will then be able to apply what you have learned to your own documents and advise others on how they can improve.

Who should attend?

Both new and experienced managers and team leaders will benefit.


  • Improve the style and accuracy of your own writing
  • Be better equipped to review your staff’s writing
  • Become a trusted guide for team members and colleagues

Course Outline

Introduction and Overview

  • Effective business documents
  • The 5Cs of business writing

Language: Clarity

  • Plain English
  • Effective bullet pointing
  • Making your writing flow

Language: Tone

  • Conversational style
  • The 'you' approach
  • Positive language


  • Saying ‘no’ effectively
  • Responding to complaints
  • Giving bad news
  • Adjusting your tone

Reports and Organisation

  • Structuring your reports
  • Overcoming logic gaps
  • Linking words


  • Choosing the right tense
  • Modal verbs


  • Giving feedback sensitively
  • Using readability statistics
  • Summarising texts

Course information

Public Training Dates 2018
February 14-15 March 1-2 April 26-27 May 17-18
July 23-24 August 16-17 September 6-7 October 4-5
November 8-9 December 6-7    

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Maximum class size: 16

Cost: $908.43 (including GST)