Fine-tuning: Writing Skills for Managers

Do you ‘vet’ documents or need to give your team feedback on their writing? Does your own writing need fine-tuning? If so, this workshop is for you.

Through discussions and group work you will explore the conventions of modern business writing. You will practice vetting documents for clarity, conciseness, tone and grammar. You will also learn best practice for giving constructive feedback to your team.

Who should attend?

Both new and experienced managers and team leaders will benefit.


  • be better equipped to vet your staff’s writing
  • improve the efficiency and effectiveness of your organisation’s vetting process
  • become a trusted mentor for team members and colleagues

Course Outline

The fundamentals

  • What makes an effective business document?
  • The POWER writing process
  • The 5 Cs of modern business writing

Vetting for clarity and conciseness

  • Plain English
  • Effective sentences
  • Using bullet points
  • Modern document layout

Vetting for tone

  • Using a conversational style
  • The ‘you’ approach
  • The power of positive language
  • Writing with courtesy

Vetting for grammar

  • Improving grammatical accuracy
  • Top 5 errors in Singapore
  • Online tools for checking grammar

Vetting emails and letters

  • Saying ‘no’ effectively
  • Responding to complaints
  • Giving bad news
  • Adjusting your tone

Vetting reports

  • Direct and indirect structures
  • Using the active voice
  • Linking ideas
  • Key questions for each section

Giving feedback

  • Authorship
  • The benefits of feedback and two feedback models
  • Golden rules for giving constructive feedback
  • Helpful phrases and questions

Course information

Public Training Dates 2019
February 14-15 March 11-12 June 27-28 July 29-30
September 23-24 October 29-30 December 2-3  

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: S$954.44 (including GST)