Would you like your team to collaborate more effectively? Would you like them to think creatively, solve their own problems and take ownership of decisions? If so, facilitation skills could be the answer.

This brand-new workshop will introduce you to the fundamentals of facilitation and help you to run more effective meetings and discussions at work. On day 2 you will have the chance to facilitate a short session and receive feedback on your performance from your trainer and fellow participants.  

This workshop is for you if… 

You need to plan or facilitate meetings and other discussions at work.


After taking this workshop you should be able to:

  • better understand group dynamics
  • plan facilitated sessions that get results
  • facilitate with confidence

Workshop outline

Facilitation fundamentals 

  • What is facilitation?
  • The role of the facilitator
  • Introducing Heron’s three facilitation modes
  • Facilitation and you (case study)

Understanding your group

  • What do people need?
  • Understanding group dynamics
  • Managing emotional responses
  • Creating an inclusive environment

Planning your facilitation session

  • Being clear about your goal
  • Designing a process and agenda
  • Establishing conversation rules and contracting

Facilitating meetings and discussions 

  • Your current successes and ‘pain points’
  • Using liberating structures to encourage participation
  • Facilitation practice

Developing as a facilitator 

  • Listening and empathising
  • Intervening effectively
  • Managing tension

Facilitation lab 

  • Facilitation practice
  • Self-reflection, feedback and analysis
  • Applying your news skills

Course information

Public Training Dates 2020 
May 11-12 July 27-28
September 14-15 November 19-20

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees : $954.44   (including GST)