Coaching, Counselling and Mentoring

This workshop provides managers with the skills to support, challenge and motivate their team members through coaching.

Coaching helps you to develop strong relationships with your team, promotes a strategic, action-based approach to dealing with issues and encourages reflection and growth for both the coachee and the coach. This course aims to build confidence in coaching through tips, techniques and feedback on practical coaching sessions.

Who should attend?

Managers who want to support and develop their staff through coaching.


  • select the right framework for your coaching conversations
  • use powerful questions to encourage deeper insights from your coachees
  • help your team to grow and develop professionally

Course Outline

The coaching context

  • Which ‘hat’ am I wearing?
  • Defining coaching
  • Coaching ethics, boundaries and benefits

Making a Start

  • Qualities of a successful coach
  • Why should anyone be coached by me?
  • Being clear and precise before you start
  • Practicing the pre-coaching qualification

The coaching conversation

  • Building coaching presence
  • Why good listening matters
  • Coaching frameworks – TGROW and OSKAR
  • Powerful questioning
  • Coaching in action

Motivating your coachee

  • Empathy vs sympathy
  • Conditions for growth and development
  • Challenging perceptions and assumptions
  • Deeper questioning

Moving forward

  • Recapping key points
  • Acknowledging emotions and gathering feedback
  • The coachee’s journey forward

Course Information

Public Training Dates 2019
February 25-26 June 6-7 August 26-27
November 7-8    

Length: 2 days 

Venue: Professional Development Centre, Toa Payoh

Course Fees: $954.44 (including GST)