Leading Service Excellence

This workshop can be delivered face-to-face or online. 


Leaders aren’t born, they are made. This workshop equips leaders at all levels of an organisation with the self-awareness and skills to lead their teams and deliver powerful results. 

Each course participant will receive a personal Everything DiSC Work of Leaders® profile. This provides a simple, three-step process to help you reflect on how you approach the most fundamental work of leaders: creating a vision, building alignment and championing execution. There is a project running through the workshop where you can immediately put your insights into action.

This workshop is for you if…

You would like to better understand your style of leadership and improve your effectiveness in specific leadership situations.


After taking this workshop you should be able to:

  • describe your personal style of leadership
  • understand the vision, alignment and execution process and say how it relates to your current role
  • lead more effectively and deliver better results.

Workshop Outline

Leadership fundamentals

  • Video case study – leadership in action
  • Leaders vs managers
  • Deciding on your leadership brand
  • Can leadership be learned?

Your leadership style

  • Introducing the Work of Leaders profile
  • Understanding your leadership style
  • Exploring your leadership priorities

 Crafting your vision

  • Remaining open and exploring the big picture
  • Being bold and speaking out
  • Testing your assumptions
  • Project – articulating your vision

Building alignment

  • Delivering your messages with clarity
  • Having productive dialogues
  • Inspiring and encouraging your team
  • Project – planning your communication strategy

Championing execution

  • Building and driving momentum
  • Planning and providing structure
  • Seeking feedback and addressing problems
  • Giving praise
  • Project – turning your vision into reality

Reflection and action

  • Your leadership strengths and challenges
  • Re-visiting your leadership brand

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Face-to-face workshop schedule

Face-to-face Public Training Dates 2020/2021
9-10 November 29-30 March