Assertiveness Achieving Win-Win

We all have to deal with different personalities at work. Sometimes this means having to give and receive negative feedback, handle criticism effectively and say ‘no’ to people even when we don’t want to. 

This important course is designed to help you be more assertive in challenging interpersonal situations at work. It’s about feeling confident, building rapport with your colleagues and customers and working together to achieve win-win solutions. 

Who should attend?

Anyone who wants to communicate with confidence and build strong and lasting relationships with others.


  • Know the differences between aggressive, passive and assertive behaviour
  • Explore ways to influence people, especially when raising issues 
  • Be able to deal with criticism more effectively

Course Outline

Introduction and Overview

  • What is assertiveness?
  • How assertive are you?
  • What makes us passive or aggressive?
  • The WIN process

Examining Wants and Needs

  • Defining and analysing wants and needs
  • A difficult situation from your workplace


  • The 3 Vs of assertive communication 
  • Giving negative feedback in an assertive way


  • Controlling your emotions
  • Assertiveness techniques

 -   Fogging

 -   Accepting your errors

 -   Broken record 

Achieving Win-win

  • Your assertiveness case study
  • Planning ahead

Course Information

Public Training Dates 2017
October 25 November 15 December 6
Public Training Dates 2018
January 31 March 7 May 28 June 6
July 4 August 1 September 19 October 10
November 28 December 12    

Length: 1 day

Venue: Professional Development Centre, Toa Payoh

Maximum group size: 16

Course Fees: $636.65 (including GST)