Problem Solving and Decision Making

The ability to identify, analyse and solve problems is a key workplace skill. Expert problem-solvers are an essential part of any high-performing team and are often first in line when it comes to promotion.

This workshop introduces you to a range of tools to solve problems more effectively and make better decisions. You will discover your problem-solving style and how to work more successfully with colleagues who have a different style to you.

Throughout the workshop you will work on a case study from your workplace where you can immediately put your new skills into practice.

This workshop is for you if…

You want to improve the way you identify problems, generate solutions and make decisions.

Outcomes

After taking this workshop, you should be able to:

  • anticipate and identify problems more effectively
  • use a range of tools to help solve problems
  • make the right decisions and take responsibility for them 

Workshop Outline

Problem solving fundamentals 

  • Problem-solving and decision-making styles
  • Identifying your style
  • Working with the different styles
  • The PSI framework 

P – The problem

  • Recognising the problem
  • Defining the problem
  • Identifying root causes 

S – The solution 

  • Generating creative solutions to a problem
  • Using decision-making tools
  • Identifying the best solution
  • Assessing and managing risk

I – Implementing decisions

  • Building consensus 
  • Managing conflict
  • Planning your implementation approach
  • Communicating your decision 
  • Reviewing the success of your solution

Course Information

Public Training Dates 2020   
March 12-13 June 8-9 August 20-21
October 15-16 November 12-13  

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: $954.44 (including GST)