Success for Support Staff

This multi-facetted and fast paced workshop will help you to manage your work, time, colleagues, customers and bosses with skill and confidence. 

Working in pairs and small groups you will use video clips, role plays and case studies to develop your communication skills in a range of workplace situations.

Who should attend?

Both new and very experienced support staff will benefit.


  • Communicate more effectively face-to-face, on the phone and in writing
  • Better manage multiple priorities
  • Interact confidently with your managers, colleagues and customers

Course Outline

Introduction and overview

  • Case study and discussion
  • The reality of your job 

Communication – The 3 Vs

  • You are always communicating
  • First impressions
  • The 3 Vs – self-assessment
  • The visual, vocal and verbal channels


  • Understanding others  
  • Questioning techniques
  • Showing empathy


  • Developing confidence  
  • Identifying your strengths
  • Making the most of your talents


  • What motivates us at work? 


  • Defining assertiveness  
  • How assertive are you?
  • Managing difficult situations

Managing your Time

  • Your day
  • Handling interruptions
  • Prioritising tasks

Course Information

Public Training Dates 2017
November 2-3
Public Training Dates 2018  
May 14-15 August 20-21  November 15-16

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Maximum group size: 16

Course Fees: $908.43 (including GST)