Man in tie at computer

Are you a confident business writer? Would you like to enhance your credibility and effectiveness at work by taking your writing skills to the next level?

Looking at a range of document types, this workshop will show you how to build lasting relationships, get things done and handle difficult messages in writing. There are practical activities after each section of the course where you can immediately put your new skills into practice.

This workshop is for you if…

You are already comfortable with the basics of modern business writing and would like to take your skills to the next level.


After taking this workshop you should be able to:

  • feel more confident in your ability to write well in a range of advanced business writing situations 
  • build better relationships through more empathetic writing 
  • achieve better results through more targeted and effective writing

Workshop Outline

The foundations of advanced business writing

  • Advanced writing competencies
  • Analysing business writing samples 
  • Your case study 

Writing for the reader

  • Profiling reader needs
  • Tailoring your messages
  • Exploring the four communication styles
  • Adapting your writing to the different styles

Writing persuasively to encourage action

  • Persuasion and the power of storytelling
  • Selecting the best structure
  • Adapting your language 
  • Improving your tone 

Disagreeing and saying ‘no’ diplomatically

  • Writing to refuse or disagree 
  • How style and tone affect your readers
  • Analysing case studies 

Giving constructive feedback sensitively

  • The purpose of constructive feedback
  • The impact of badly written feedback
  • Dos and don’ts of constructive feedback

Applying your new skills

  • Your case study
  • Your new writing competencies and action plan

Course Information

Public Training Dates 2020
February 20-21 May 21-22 August 6-7 November 16-17

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: $954.44 (including GST)