Better Emails

Is your inbox overflowing? Are you still waiting for important information that you asked for last week?

This highly practical workshop helps you to develop the email writing skills needed to manage your daily workload and achieve your long-term professional goals. 

You will be introduced to the 6 Cs of email writing and learn how to adapt your emails to different types of readers. You will also write emails and receive feedback from your trainer and other course participants on how to improve.

Who should attend?

Anyone who wants to write emails more effectively and efficiently.


  • Feel more confident in your ability to write effective and professional emails
  • Understand how to use emails to develop better working relationships
  • Know your own strengths and weaknesses and have some specific strategies to improve

Course Outline

Introduction and overview 

  • Are you a professional email writer?
  • The 6 Cs of email writing
  • Managing your inbox

Getting Started

  • Having a clear purpose
  • Knowing what you want to achieve
  • Adapting to your audience

Choosing a Structure

  • Deciding on BLADE or ODAC
  • Aligning structure to purpose and audience

Making Initial Contact

  • Using appropriate levels of formality
  • Creating subject headings

Writing Replies and Follow-up Emails

  • Getting the tone right
  • Plain English
  • Managing email threads
  • Summarising information

Getting the Action you Want

  • Writing persuasively
  • Making actions clear
  • Giving bad news in a good way
  • The power of positive language


  • Applying the 6 Cs of email writing

Course Information

Public Training Dates 2018
January 15-16 February 19-20 March 19-20 April 5-6
May 3-4 June 11-12 July 9-10 August 13-14
September 10-11 October 22-23 November 12-13 December 3-4

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Maximum group size: 16

Course Fees: $908.43 (including GST)