Better Emails

Is your inbox overflowing? Are you still waiting for important information that you asked for last week? This workshop will help you to develop the quality and effectiveness of your emails so that you can achieve your goals at work.

You will be introduced to the POWER writing process and the 6 Cs of professional email writing. You will also write emails and receive feedback from your trainer and other course participants on how to improve.

Who should attend?

Anyone who wants to improve the quality and effectiveness of their emails.

Learning outcomes

  • plan and organise your email writing to fit your purpose
  • adapt your emails to different audiences and situations
  • write and edit your emails to make them clear, concise and easy to understand

Course Outline

Introduction and overview 

  • Are you a professional email writer?
  • The POWER writing process
  • The 6 Cs of email writing

Planning essentials

  • Having a clear purpose
  • Knowing what you want to achieve
  • Adapting to your audience

Getting organised

  • Deciding on BLADE or ODAC
  • Choosing the right structure

Writing for your reader

  • Asking reader-focused questions
  • Using appropriate levels of formality
  • Getting your tone right

Focusing on language

  • The importance of plain English
  • Writing clear action points
  • Making your emails more concise

Communicating difficult messages

  • Giving bad news in a good way
  • The power of positive language

Managing email threads

  • Key principles in managing an email thread
  • Summarising important information

Editing and reviewing 

  • Using the 6 Cs to edit and review your emails
  • Email writing action plan

Course Information

Public Training Dates 2019
 February 11-12 March 14-15 April 8-9 May 6-7
June 6-7 July 15-16 August 15-16 September 23-24
October 17-18 November 14-15 December 12-13  

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: S$954.44 (including GST)