Is your inbox overflowing? Is there a sensitive email that you are putting off sending? Are you still waiting for important information that you asked for last week? 

This workshop will help you to improve the quality and effectiveness of your emails so that you can achieve your goals at work. You will use the POWER writing process and the 6 Cs to write emails and receive feedback from your fellow participants and trainer.

This workshop is for you if…

You want to write emails that are clear, concise, correct, complete and courteous.


After taking this workshop you should be able to:

  • plan and organise your email writing to fit your purpose
  • adapt your emails to different audiences and situations
  • write and edit your emails to make them clear, concise and easy to understand

Workshop Outline

Email fundamentals

  • Are you a professional email writer?
  • The POWER writing process
  • The 6 Cs of email writing

Planning essentials

  • Having a clear purpose
  • Analysing your audience
  • Getting action

Getting organised

  • Deciding on BLADE or ODAC
  • Choosing the right structure
  • Write it! Structuring your email

Focusing on language

  • Getting your tone right
  • The importance of plain English 
  • Being concise
  • Writing subject headings

Communicating difficult messages

  • Giving bad news in a good way
  • Using positive language
  • Write it! Giving bad news

Editing and reviewing 

  • Using the 6 Cs to edit and review your emails
  • Email writing action plan

Course Information

Public Training Dates 2020
January 30-31 February 24-25 March 19-20 April 27-28
May 28-29 June 25-26 July 27-28 August 27-28
September 28-29 October 26-27 November 26-27 December 14-15

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: S$954.44 (including GST)