This workshop is SkillsFuture credit approved and can be delivered face-to-face or online. 


Is your inbox overflowing? Are you still waiting for important information that you asked for last week? We spend several hours each workday on emails. All too often, we write and send our emails without much thought as we are too busy to think about how well we write. 

This course will show you simple ways to increase the quality of your everyday emails with small investments of time. You will discover how to start new threads, reply to formal and informal emails, follow up with those who don’t reply and effectively manage email threads. Throughout the course, you will work on case studies from your own workplace, receiving feedback from your trainer and other course participants on how to improve. 

This workshop is for you if...

You would like to write and respond to common types of emails more confidently and effectively. 


After taking this workshop you should be able to:

  • plan, structure, write and edit emails that are clear, concise and result in the action you need 
  • adapt your emails to different audiences and contexts to build good relationships  
  • manage email threads to make them easier to follow.  

Workshop outline

Email fundamentals 

  • Identifying the dos and don’ts of email etiquette  
  • Defining what makes an effective email 
  • Analysing the impact of your emails  

Email time-savers  

  • Identifying your email writing habits  
  • Managing your inbox  
  • Planning content and writing clear subject lines 

Writing formal emails  

  • Using a formal email structure 
  • Writing effective openings and closings 
  • Varying tone when asking for action 

Writing informal emails  

  • Structuring an informal email 
  • Incorporating friendly, informal language  
  • Using emoticons and abbreviations appropriately 

Writing follow-up emails 

  • Using a positive tone when following-up  
  • Sending reminders and chasers 
  • Finding solutions when respondents don’t reply  

Writing effective replies  

  • Using your reading skills 
  • Checking understanding 
  • Organising responses 

Managing email threads      

  • The pros and cons of email threads 
  • Key principles in managing email threads 
  • Summarising email threads to reduce miscommunication 

Better emails mini-clinic      

  • Editing and reviewing emails using the BETTER emails approach  
  • Evaluating performance  
  • Setting goals

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Face-to-face workshop schedule

Face-to-face Public Training Dates 2020/2021
25-26 June 27-28 July 27-28 August 28-29 September
26-27 October 26-27 November 14-15 December 28-29 January
25-26 February 29-30 March    

Online Workshop

Better Emails (Online)
16-19 November

*Two sessions per day at 9.00-10.30 and 11.00-12.30