Writing Standard Operating Procedures

A well-written Standard Operating Procedure (SOP) ensures a quality and consistent result for your end-users. This highly-practical workshop takes you through the POWER writing process for developing effective SOPs. 

You will use a work-based case study to write an SOP and then receive peer and trainer feedback on your text.

This workshop is for you if…

You need to write guidelines or instructions for the completion of routine tasks.

Outcomes

After taking this workshop you should be able to:

  • provide clear information to help users perform a job properly
  • generate buy-in from peers and management for your procedures
  • facilitate consistency in the quality and integrity of an end result  

Workshop Outline

SOP fundamentals

  • Thee purpose and benefits of SOPs
  • SOP writers and their responsibilities
  • An SOP writing process
  • ‘Backwards by design’ technique

Planning your SOP

  • Content and formatting
  • Gathering data
  • Deciding on the level of detail
  • Understanding your target audience

Organising your SOP

  • Task orientation
  • Narrative vs step procedure
  • Appendices, cover page and headers

Writing your SOP

  • Using plain English
  • Being clear and concise
  • Conditional statements
  • Logic tables
  • Warnings, cautions and notes

Editing your SOP

  • Using visual aids
  • Creating flow charts
  • Formatting and layout
  • Checking your grammar

Reviewing your SOP

  • Revising your document
  • Testing and maintaining

Course Information

Public Training Dates 2020   
March 12-13 May 28-29 August 17-18 October 8-9

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: S$954.44 (including GST)