Writing Standard Operating Procedures

A Standard Operating Procedure (SOP) is a set of written instructions that shows how to perform a routine activity in an organisation. The development and use of SOPs form an integral part of any successful quality system. 

This very thorough workshop takes you through the POWER writing process for developing effective SOPs. You will use a work-based case study to write an SOP and then receive peer and trainer feedback on your text.

Who should attend?

Staff who need to write clear, concise and complete instructions to enable end users to successfully complete tasks.

Benefits

  • Provide individuals with clear information to perform a job properly
  • Generate buy-in from peers and management for your procedures
  • Facilitate consistency in the quality and integrity of an end result  

Course Outline

Introduction and Overview

  • Thee purpose and benefits of SOPs
  • SOP writers and their responsibilities
  • An SOP writing process
  • ‘Backwards by design’ technique

Planning your SOP

  • Content and formatting
  • Gathering data
  • Deciding on the level of detail
  • Understanding your target audience

Organising your SOP

  • Task orientation
  • Narrative vs step procedure
  • Appendices, cover page and headers

Writing your SOP

  • Using plain English
  • Being clear and concise
  • Conditional statements
  • Logic tables
  • Warnings, cautions and notes

Editing

  • Using visual aids
  • Creating flow charts
  • Formatting and layout
  • Checking your grammar

Reviewing your SOP

  • Revising your document
  • Testing and maintaining

Course Information

Public Training Dates 2019   
January 28-29 March 18-19 April 22-23 May 16-17
August 19-20 September 26-27 October 29-30 November 28-29

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: S$954.44 (including GST)