Offered from foundation to advanced, these two short 16-hour levels are designed specifically for Singaporeans and Malaysians to introduce and raise awareness of effective communication techniques in the workplace.

SkillsFuture credit is now applicable for 'Effective Communication at Work' level! Contact us for more information.

Course progression

After completion of the 'Effective Communication at Work' level, you may progress to BEST: Business English Skills Training.

Discounts and promotions

Free myClub language workshops, and events for all British Council adult learners.

Where is this course taught?


Our team of highly qualified and experienced teachers are dedicated to supporting you throughout your learning journey and helping you to achieve the results you desire through guidance and feedback which is specific to you and your goals. 

Our courses can be delivered:


  • study in a class size of maximum 16 students
  • we believe in keeping our classes small to maximise teacher-student interaction 
  • available at our Marsiling Centre.

Calendar and pricing

These courses are available at our Marsiling Centre.

Term 1 : January to March 2019

Marsiling Centre

Level Date Day Time Fees Fees payable (after SkillsFuture credit)
Effective Communication at Work 03 Jan - 21 Feb Thu 19.30 - 21.30 S$616.00 S$116.00
Effective Communication at Work 17 Feb - 10 Mar Sun 09.00 - 13.00 S$616.00 S$116.00

Learning outcomes

Effective Communication at Work (SkillsFuture credit)

This is a foundation level and above course, mainly aimed at Singaporean and Malaysian employees working in an office, or in a customer-fronted workplace in which clear communication is necessary. This course is ideal for customer service advisors, receptionists, technicians, retail/sales executives, helpdesk personnel, etc. who struggle to make themselves understood at work because of local dialect, or wish to improve their ability to code-switch between Singlish and English.


  • 50 most common differences between Singlish and English patterns with a focus on raising awareness of differences, increasing accuracy and expanding language range
  • Each unit integrates grammar, writing, pronunciation, speaking, listening practice
  • No coursebook – but handouts for each lesson, with homework self-check task, written by British Council experts with accumulated 40 years of experience in Singapore, teaching business skills to Singaporeans and Malaysians.


  • Dealing with Customers
  • Emails
  • Presenting a product or service
  • Reporting problems: when things go wrong
  • Meetings
  • Dealing with colleagues
  • Telephoning
  • Writing clear emails
  • Participating effectively in meetings
  • Jobhunting: presenting yourself in professional situations.

Course progression

After completion, you may progress to BEST: Business English Skills Training

The Confident Communicator

Designed specifically for Singaporean and Malaysian executives and managers who want to build their confidence and mastery in corporate spoken communication. 

Learn techniques to engage and positively influence colleagues and clients when networking, participating or chairing meetings, pitching ideas and making presentations and formal speeches. 

Course contents:

  • Delivered over seven modules through shared reading, group discussion, interactive tasks, case studies and simulations
  • The course aims to deepen understanding of communication styles and approaches, and accompanying techniques to confidently assure their communication has the intended impact
  • No coursebook – but handouts for each module, as written by British Council experts with accumulated 40 years of experience in Singapore, teaching business skills to Singaporeans and Malaysians.

Course progression

Not applicable