Problem Solving and Decision Making

This action-packed workshop covers techniques used in solving workplace problems, including the identification of root causes, generating and evaluating alternative solutions, and making appropriate decisions.

You will apply a variety of problem-solving tools to a case study from your workplace.

Who should attend?

Anyone who wants to understand how to identify problems, generate solutions and implement them successfully.


  • Use a range of problem-solving tools
  • Confidently solve problems
  • Improve processes in your workplace

Learning Objectives

  • Anticipate and identify problems
  • Generate and evaluate alternative solutions to a problem
  • Make a decision and take responsibility for it

Course Outline


  • Problem-solving and decision-making styles 
  • Identifying your style
  • Working with the different styles 
  • The ADAPT problem solving process 

A- Analysis 

  • Changes, deviations and problems 
  • Identifying the symptoms of problems 
  • Identifying root causes of problems

D- Decision Making 

  • Generating creativity solutions to a problem
  • Methods of making a decision 
  • Identifying the best solution 
  • Building consensus

A- Analyse the Risk 

  • Strengths, Weaknesses, Opportunities, Threats

P- Planning

  • Project Planning Tools 

T- Transition

  • Selecting the best approach to implementation
  • Communicating your decision
  • Reviewing the success of a solution

Course Information

Public Training Dates 2016      
January 28-29 March 14-15 May 23-24 July 4-5
September 8-9 November 14-15 December 8-9  

Length: 2 days, 9.00 a.m. to 5.00 p.m.

Venue: Professional Development Centre, Toa Payoh

Maximum group size: 16

Course Fees: $908.43 (including GST)