In this section
Delivering Service Excellence
Would you like to develop your professional skills in customer handling and designing customer operations so that your customers are not only satisfied but keep coming back for more?
Delivering Service Excellence Advanced
This workshop will help you to improve your customer service skills.
Handling Angry, Hostile and Abusive Customers
Do your customers shout at you? Do you feel like shouting back?
Leading Service Excellence
Do you lead customer service operations? Are you a business leader or strategist who needs to link brand promise to brand reality?
Managing Service Excellence
Do you manage service delivery teams? Do your teams provide a service to internal or external customers?