Coaching, Counselling and Mentoring

This insightful workshop explores the core skills and attitudes needed by managers to provide support for growth and performance. It defines the requirements of a person-centred approach to building a learning team.

This is a hands-on course which uses role play, case studies, discussion and interactive tasks to practise all three core skills.

Who should attend?

Managers, office managers, supervisors and team leaders.


  • Coach colleagues with greater confidence and purpose
  • Use basic counselling techniques to help colleagues overcome emotion-based problems affecting their work 
  • Understand the role of a mentor and identify your readiness for this responsibility

Learning Objectives

  • Broaden awareness of performance-improving techniques
  • Practise the core skills of coaching and counselling and get feedback on your performance
  • Understand the role of a mentor and identify the skills and knowledge required

Course Outline


  • Coaching, Counselling and Mentoring: similarities and differences

Definitions and Learning

  • Coaching
  • Counselling
  • Mentoring
  • Selecting the right skill for the situation
  • How we learn


  • Using a coaching model
  • Developing probing questions
  • Listening actively
  • Identifying motivation and barriers
  • Giving positive and critical feedback
  • Coaching in challenging situations


  • Their problem, their solution?
  • Information versus Advice
  • Empathy


  • What do mentors do?
  • Why should we mentor?
  • How do we mentor?

Course information

Public Training Dates 2016
August 18-19 September 5-6 October 13-14 November 7-8  
Public Training Dates 2017
February 9-10 March 6-7 April 6-7

Length: 2 days, 9.00 a.m. to 5.00 p.m.

Venue: Professional Development Centre, Toa Payoh

Maximum Group Size: 16

Course Fees: $908.43 (including GST)