This compelling workshop provides you with a deeper understanding of your personal EQ in relation to your leadership role. It will enable you to facilitate deeper learning conversations and lead with awareness and choice.

Who should attend?

Managers, office managers, supervisors and team leaders.


  • Deepen your awareness of emotional intelligence related to leadership
  • Feel more confident in developing others through powerful conversations
  • Be able to apply the International 6 Seconds EQ model to be a more effective leader

Learning Objectives

  • Gain knowledge of your own EQ competencies in relation to your role as a leader through the SEI profiling tool
  • Conduct learning conversations at a deeper level through empathetic listening and accurate questioning
  • Apply a range of learning conversation techniques for different situations in the workplace

Course Outline


  • What is EQ?
  • The relationship between EQ and leadership
  • The power of disclosure, feedback and reflection

The 3 Domains of the 6 Seconds EQ Model

  • Know Yourself – What we do
  • Choose Yourself – How we do it
  • Give Yourself – Why we do it

Understanding the SEI EQ Profile

  • The purpose of the profile
  • The ethics of the profile
  • Making conclusions from the assessment

The De-brief Conversation

  • Structuring a conversation
  • Techniques for empathetic listening
  • Methods for establishing rapport
  • Asking the right question at the right time

Conducting the Conversation

  • Preparing for the conversation
  • De-briefing 
  • Getting feedback

Expanding the Conversation Tool Kit

  • Introducing Heron’s 6 Intervention Styles

Mapping your Team

  • Identifying issues for team members
  • Aligning EQ competencies
  • Strategies for moving forward with conversations

Course Information

Public Training Dates 2016   
July 21-22 September 19-20 November 10-11
Public Training Dates 2017
February 13-14 April 3-4

Length: 2 days, 9.00 a.m. to 5.00 p.m.

Venue: Professional Development Centre, Toa Payoh

Maximum group size: 16

Course Fees: $1363.18 (including GST)