Positive Influencing Skills

This enriching workshop introduces techniques to positively influence others in a range of situations such as selling new ideas, winning resources and negotiating outcomes at work.

Through interactive scenarios, self reflection and a range of practice activities, you will explore ways to influence and communicate with others, even in challenging situations.

Who should attend?

Experienced managers, new managers and supervisors. Those for whom a high level of communication is necessary.


  • Influence colleagues around you to get the results you want
  • Better use the key communication skills involved in influencing others
  • Be able to build persuasive arguments

Learning Objectives

  • Explore the principles which underpin persuasion
  • Practise the communication skills needed to influence others
  • Understand the steps involved in influencing others

Course Outline


  • What makes a great influencer?
  • Why should we influence?
  • Who do you need to influence?


  • Defining positive influencing skills
  • Understanding and using the 4 influencing styles 

Influencing Techniques

  • Understanding vs. listening
  • Persuasion vs. manipulation
  • Building working relationships
  • Pulling vs. pushing

Relationship Skills

  • Building trust and rapport
  • Developing assertiveness
  • Dealing with different characteristics

Influencing Outcomes

  • Listening and probing techniques
  • Using persuasive language
  • Involving people

Course Information

Public Training Dates 2016
January 14-15 February 4-5 March 17-18 April 4-5
May 9-10 June 13-14 July 11-12 August 15-16
September 19-20 October 20-21 November 14-15 December 1-2

Length: 2 days, 9.00 a.m. to 5.00 p.m.

Venue: Professional Development Centre, Toa Payoh

Maximum group size: 16

Course Fees: $908.43 (including GST)