Smiling man and woman reading British Council documents

The majority of the results will be released four weeks after the date of the written exam. Find out more information about your exams below.

Individual candidates

Candidates now have direct access to their results via the Cambridge English Language Assessment Online Results Service. Each candidate's personal timetable will include login details. Please note that candidates must retain their timetables until they have received their results.


If you have passed your exam, we will inform you via email that your certificate is ready for collection from our Napier Road centre approximately after two months after results are released. For exams-related enquiries, in-person registration and exam certificate collection, our dedicated Exams Customer Services operating hours are as follows:

Day Operating Hours
Service Peak Hours
Monday - Friday 10.00 - 18.30 12.00 - 14.00 (Mon, Tue, Fri)
Saturday 08.30 - 16.00 11.00 - 15.00

Sundays & Public Holidays


Customers may experience longer waiting times during our service peak hours. 

Extended certification and results enquiries

Extended certification

From March 2011 Cambridge English has introduced Extended Certification, which is aimed at giving many candidates additional credit for the language skills they have demonstrated in a Cambridge English examination. It also aims to help universities, employers and other organisations get a clearer picture of how candidates' results relate to the Common European Framework of Reference (CEFR).

For further information and sample certificates:

Results enquiries

If you feel that your exam was unfairly marked, Cambridge English has a rigorous and thorough result enquiry procedure to ensure all components are checked except the Speaking component and, if requested, re-marked. If you want to query your result, please contact us.

Results Enquiry Procedure has two stages:

Stage What is the enquiry process? Deadline for submitting How long does it take?
Stage 1 A clerical re-check 8 weeks after the exam Approximately 1 week
Stage 2 A re-mark of all written papers* 10 weeks after the exam Approximately 5 weeks**

*Please note that this process does not apply to any Speaking test component.

** To request a Stage 2 enquiry, a candidate must have received their results and completed Stage 1 of the Results Enquiry Process. 

Where an enquiry leads to a change of grade, any results enquiry fees paid will be refunded.