Covid-19 update (13 Aug 2021):

Following the Government’s announcement on the gradual easing of community Safe Management Measures (SMMs) with effect from 10 August 2021, exam sessions will continue as scheduled. We have reviewed operational procedures to ensure compliance with the latest measures, and exam candidates will be notified of any changes that may affect them. During this period, the British Council will continue to adhere strictly to prevailing safe management guidelines in order to protect the health and well-being of our customers, staff and visitors.

For more information, please call our office mainline or contact our customer service representatives at +65 6807 1599 during office hours.

Health and safety measures on test days

Pre-test checks:

  • you should arrive for your test no later than your scheduled time so that we can complete our pre-test checks and start the test on time 
  • you must bring and use a face mask for your test
  • we will be conducting temperature screening at the entrance to the test venue
  • you must complete a SafeEntry digital check-in process to confirm that: 
  1. you are not under a quarantine, self-quarantine, stay-at-home or similar order as specified by the local authorities
  2. you don’t have a fever, persistent cough, difficulty breathing or other flu-like symptoms.

If you are under-18 we recommend that you are accompanied by an adult until the pre-test checks have been completed. If you are excluded from your test you will then be able to leave the test venue immediately.

Test day measures:

  • the test venue and any equipment used will be thoroughly cleaned before the test
  • you should use the hand sanitiser provided and wash your hands regularly
  • you must keep a one/two metre distance from other test takers and staff at all times
  • you must bring and use a face mask during the test. You may need to remove this for identification or other purposes. Staff and examiners will also wear a face mask 
  • you will be asked to take any stationery you use away with you (excluding any notes or workings sheets)
  • you can take the following inside the test room with you:
  1. a face mask
  2. protective gloves
  3. water in a transparent bottle
  4. hand sanitiser in a transparent bottle

After your test:

If you are diagnosed with Covid-19 in the 14-day period after your test, please inform our Customer Service team at This will enable us to fulfil the relevant notification or tracing requirements.

IELTS test date transfer policy

Special test date transfer policy (until further notice)

Test takers can now request to re-schedule their test date free-of-charge by up to six months, with a minimum of 3 days’ notice.

Please complete a test date rescheduling form and e-mail it to We will send a confirmation within five working days.

For general information on Covid-19 in respect to studying in the UK and UK qualifications please see: 

For more information or assistance, please contact our customer services team at Note that due to a high volume of enquiries, we may take several days to reply.