This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online. 


Coaching, counselling and mentoring are all about helping others. They are three of the most effective skills a manager has to improve team effectiveness, boost morale and increase productivity. This workshop explores the skills and attitudes you will need to coach, counsel or mentor your direct reports.

This is a hands-on course which uses role plays, case studies, discussions and interactive tasks to introduce the three core skills.

This workshop is for you if …

You would like to help your team solve problems and develop professionally.


After taking this workshop you should be able to:

  • coach your team with greater confidence and purpose
  • use basic counselling techniques to help colleagues overcome emotion-based problems affecting their work 
  • understand the role of mentor and the skills and knowledge needed.

Workshop outline

Introducing the three skills

  • Defining coaching, counselling and mentoring
  • Applying each skill
  • How do people learn?
  • Your case study


  • The GROW model
  • Case study: The Helping Hand
  • Effective questioning
  • Active listening
  • Motivation and barriers to change
  • Coaching role plays


  • Four approaches for feedback
  • Giving positive and critical feedback
  • Dealing with challenging situations


  • Their problem, their solution?
  • Information vs advice
  • Increasing empathy


  • What mentors do
  • Mentoring gains and rules
  • Mentoring case studies

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
1-2 March 5-6 April 3-4 June
5-6 July 5-6 August 9-10 September
7-8 October 8-9 November 7-8 March