Coaching skills are an essential part of any manager’s toolkit. They help to develop relationships with your team, promote an action-based approach to dealing with challenges and encourage reflection and growth.

This is a hands-on workshop which uses case studies, discussions and interactive tasks to help you develop your coaching skills. You will also role play two coaching conversations and receive feedback on your performance.

This workshop is for you if …

You line manage others and would like to know more about the basics of coaching and how it can work for you.


After taking this workshop, you should be better able to:

  • say what coaching is and how you could use it in your work context
  • use a framework to structure your coaching conversations
  • use key coaching skills such as questioning and active listening with greater confidence.

Workshop outline

Coaching fundamentals

  • What is coaching, and why coach?
  • The qualities of an effective coach
  • Why should anyone be coached by me?

Structuring coaching conversations

  • Understanding the GROW model
  • Highlighting strengths and areas for development
  • Goal setting

Essential coaching skills

  • Building rapport
  • Learning to listen
  • Asking better questions

Understanding your coachee

  • Understanding your coachee’s world
  • Creating the conditions for growth
  • Acknowledging emotions and gathering feedback

Developing your coaching skills

  • Building coaching presence
  • Developing empathic listening
  • Strategies for overcoming problems

Coaching applications

  • Day to day conversations
  • Formal coaching sessions
  • Using coaching to give feedback

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2022/2023
8-9 December 2022 23-24 March 2023  
Face-to-face Public training dates 2023/2024
5-6 June 7-8 December 2023 21-22 March 2024
  • Length: 14 hours
  • Workshop fee: S$892.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre