This workshop can be delivered face-to-face or online.
Do you have a clear, consistent and effective customer journey? Can it be difficult to respond to customer expectations? Do you sometimes lack confidence when managing challenging customers?
This interactive course develops foundation skills in analysing needs, building and maintaining relationships, and communicating effectively with customers. You will evaluate all parts of your customer journey and learn tools and techniques to improve each stage, resulting in more confident, professional, proactive customer management.
This workshop is for you if …
You are in a customer-facing role and would like to deliver service excellence.