This workshop can be delivered face-to-face or online.
Would you like to develop your customer handling skills so that you are able to exceed your customers’ expectations? Would you like to know how to put the customer at the centre of your work?
If so, this course will give you the tools that you need to drive consistently positive interactions As well as examining your customers’ journey and how to improve it, you will also practice key communication skills such as listening actively, using customer-focused language and dealing with complaints. You’ll discover how important your role is in delivering a great customer experience.
This workshop is for you if ...
You work in a customer-facing role and would like to deliver service excellence.