The health and safety of our participants, trainers and staff is our highest priority. Learn more about the British Council in Singapore's response to the government’s announcement on Covid-19 guidelines.


The ability to identify, analyse and solve problems is a key workplace skill. Expert problem-solvers are an essential part of any high-performing team and are often first in line when it comes to promotion.

This workshop introduces you to a range of tools to solve problems more effectively and make better decisions. You will discover your problem-solving style and how to work more successfully with colleagues who have a different style to you.

Throughout the workshop you will work on a case study from your workplace where you can immediately put your new skills into practice.

This workshop is for you if …

You want to improve the way you identify problems, generate solutions and make decisions.


After taking this workshop, you should be able to:

  • anticipate and identify problems more effectively
  • use a range of tools to help solve problems
  • make the right decisions and take responsibility for them.

Workshop outline

Problem solving fundamentals

  • Problem solving and decision-making styles
  • Identifying your style
  • Working with the different styles
  • The PSI framework

P – The problem

  • Recognising the problem
  • Defining the problem
  • Identifying root causes

S – The solution

  • Generating creative solutions to a problem
  • Using decision-making tools
  • Identifying the best solution
  • Assessing and managing risk

I – Implementing decisions

  • Building consensus 
  • Managing conflict
  • Planning your implementation approach
  • Communicating your decision 
  • Reviewing the success of your solution

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2022/2023
16-17 June 8-9 September 27-28 October
12-13 December 2022 27-28 March 2023