This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online.
Writing to customers in a style that focuses on them is vital to your organisation’s reputation and success.
Focusing on challenging correspondence such as refusing requests and dealing with complaints, this workshop provides you with an in-depth understanding of how to write in a customer-focused way. You will write two case study emails related to your workplace and receive feedback from your trainer and other participants on your strengths and areas to improve.
This workshop is for you if …
You need to deal with challenging correspondence or would like to make your writing more customer-focused.