Operations Resources, Assistant Manager (Exams), SEA 1
In this role, you will support the planning and deployment of the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery. You will support cluster operations in the development of the workforce plan, travel logistic arrangement and monitor performance to ensure up to the compliance standards as well as right level of customer experience and optimum cost, utilisation and productivity. You will undertake tasks as directed related to the recruitment, training and management of Examiners.
Details
| Reference number | EA-505 |
|---|---|
| Location | Singapore, Kuala Lumpur, Bangkok, Hanoi or Ho Chi Minh City |
| Salary | Payband 5 |
| Duration | Indefinite contract |
| Working hours | Standard |
| Annual leave | Standard |
| Closing date | Wednesday 14 August 2019 |
Role overview
British Council is currently looking for Operations Resources, Assistant Manager (Exams) to cover South East Asia cluster, Singapore, Malaysia, Vietnam and Thailand. Incumbent will be based in any one of the locations.
In this role, you will support the planning and deployment of the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery. You will support cluster operations in the development of the workforce plan, travel logistic arrangement and monitor performance to ensure up to the compliance standards as well as right level of customer experience and optimum cost, utilisation and productivity. You will undertake tasks as directed related to the recruitment, training and management of Examiners.
You can take pride in the fact that you will be supporting plans to optimise available venue staff and examiners, as well as ensuring cluster has sufficient resources of examiners and venue staff. You will be given the opportunity work closely with country counterparts to resolve operational issues as directed.
To be qualified for this role, you will have:
- English C1 (Aptis, IELTS 6.5 or equivalent)
- Experience working in relevant field ideally Exams administration
- Excellent communication skills
- Experience or ability to manage non-permanent resources including oversight of performance