Every year, two million people from 90 countries sit international exams through the British Council. Our globally recognised qualifications help students to attend the best universities, find amazing career opportunities and set themselves up for a more rewarding life.
Trusted by teachers, governments, employers and students, the British Council offers support and advice – and ensures the integrity of the exams system at every stage.
A Dedicated Exams Customer Service
We have a dedicated Exams Customer Services team in operation at our Napier Road centre to serve you better. For exams-related enquiries, in-person registration and exam certificate collection, our operating hours are as follows:
||Service Peak Hours|
|Monday - Friday||10.00 - 18.30||12.00 - 14.00 (Mon, Tue, Fri)|
|Saturday||08.30 - 16.00||11.00 - 15.00|
Sundays & Public Holidays
Chinese New Year (05-06 February 2019)
Please note that the British Council Napier Road office and the Exams Customer Service counter will be closed on 05-06 February 2019 in observance of Chinese New Year. Our usual operating hours will resume on Thursday, 07 February 2019.
Customers may experience longer waiting times during our service peak hours. Alternatively, email us at firstname.lastname@example.org for all your exams-related enquiries.