Exams Services Executive
The purpose of this role is to ensure effective and efficient delivery of Exams within a location. You will manage Venue Supervisor engagement, relationship and performance. You will co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. You will be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Details
| Reference number | SIN-568 |
|---|---|
| Location | Napier Road, Singapore |
| Salary | Pay band 4 (from min of SGD 32,650 per annum_ |
| Duration | Indefinite |
| Working hours | As per contract |
| Annual leave | As per contract |
| Closing date | Thursday 02 January 2020 |
Role overview
British Council Singapore is currently looking to hire Exams Services Executive to join our Examinations team.
The purpose of this role is to ensure effective and efficient delivery of Exams within a location. You will manage Venue Supervisor engagement, relationship and performance. You will co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. You will be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
You can take pride in the fact that you there is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to. You will get the opportunity to act in unforeseen situations to solve problems to ensure Test Day is successfully executed.
To be shortlisted for this role, you will have:
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk and security standards are monitored and maintained.