Academic Manager - Systems Support
- To provide and promote a high level of engagement with customers and parents in order to meet registration, reregistration and income targets.
- To actively lead, support and develop a team of teachers.
- To provide academic and operational support to the island wide operations, academic, and sales and customer management teams.
- To develop and maintain high standards to teaching and service quality
Details
| Reference number | SNG-S-2046 |
|---|---|
| Location | Singapore |
| Salary | Salary is on a 7-point scale ranges from S$7,750 gross per month to S$8,925 gross per month |
| Duration | 2 years |
| Working hours | 8 Contact Teaching Hours per week |
| Annual leave | 35 days |
| Closing date | Sunday 04 August 2019 |
Role overview
This is an exciting opportunity for an experienced ELT professional to join the Teaching Centre Management Team at the British Council Singapore.
Our goal is to achieve high quality teaching and learning through our network of Teaching Centres across Singapore. In doing so, one of the main challenges will be maintaining high levels of teaching quality and delivering a high-quality experience at every stage of the customer journey.
As the Academic Manager - Systems & Support, you will be responsible for the day-to-day support for teaching staff and students. This will also involve liaising with customers and staff to ensure high levels of customer care. You will also be expected to provide support to product heads and departments in meeting re-registration and registration targets income and impact targets. In addition you will be expected to provide support to work as part of the Senior Teacher team to support the continued professional development of the centre’s teachers.
As a member of the Teaching Centre Management team, you will also make a significant contribution to internal communications, increasing teacher satisfaction levels and performance management.
This post requires excellent communication skills, emotional intelligence and strong analytical thinking skills.