Customer-focused Writing

We have been delivering written communication skills courses in Singapore for over 30 years, for both the public and private sectors. Sensitive to the local context, and regularly updated, our workshops have helped thousands of working professionals to improve the quality and effectiveness of their writing.

Join us to practice and polish your writing skills, while receiving expert feedback from one of our dedicated corporate trainers. We will also introduce tools and techniques that you can immediately apply at work.

Choose a workshop

Classroom

Advanced Business Writing

Description
Would you like to enhance credibility and effectiveness by taking your writing skills to the next level? Consider the more challenging areas of modern business writing.
Location
Toa Payoh Centre
Price
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Better Emails (SkillsFuture Credit-eligible)

Description
This workshop helps you to improve the quality and effectiveness of your emails so that you can achieve your goals at work.
Location
Toa Payoh Centre
Price
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Business Writing Essentials (SkillsFuture Credit-eligible)

Description
This workshop provides you with a thorough understanding of modern business writing enabling you to write various documents more effectively and professionally.
Location
Toa Payoh Centre
Price
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Copywriting that Sells (SkillsFuture Credit-eligible)

Description
This creative and highly practical workshop highlights the skills you need to create attention, interest, desire and action from your reader.
Location
Toa Payoh Centre
Price
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Digital Content Writing

Description
This workshop helps you get started by taking you through the process of content creation – from generating ideas to crafting and polishing your writing.
Location
Toa Payoh Centre
Price
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Editing Skills for Communication Professionals (SkillsFuture Credit-eligible)

Description
This workshop gives you a systematic process of proofreading that will raise accuracy and readability to new heights.
Location
Toa Payoh Centre
Price
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Fine-tuning: Vetting Skills (SkillsFuture Credit-eligible)

Description
This reflective workshop helps managers perfect their writing skills and become a valuable resource for their staff.
Location
Toa Payoh Centre
Price
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Grammar Foundations

Description
The key principles of English, focusing on the specific needs of Singaporeans, are incorporated into this introductory workshop.
Location
Toa Payoh Centre
Price
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Minutes of Meetings (SkillsFuture Credit-eligible)

Description
This workshop is designed to take the stress out of note-taking and minute-writing by introducing approaches to write clearer, briefer and more accurate minutes.
Location
Toa Payoh Centre
Price
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Proofread to Perfection

Description
This workshop gives you a systematic process of proofreading that will raise accuracy and readability to new heights.
Location
Toa Payoh Centre
Price
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Reports that Work (SkillsFuture Credit-eligible)

Description
This workshop guides you through the essential skills for planning, structuring, writing and checking all of your reports at work.
Location
Toa Payoh Centre
Price
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Taking your grammar to the next level

Description
This higher-level workshop introduces advanced grammar concepts that will enhance your communication in the workplace.
Location
Toa Payoh Centre
Price
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Technical Writing (SkillsFuture Credit-eligible)

Description
This workshop helps you get your thoughts onto paper, explain information in layperson terms, and write simple and effective descriptions, instructions and test reports.
Location
Toa Payoh Centre
Price
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Writing Customer-focused Emails (SkillsFuture Credit-eligible)

Description
Focusing on refusing requests and dealing with complaints, this workshop provides you with an in-depth understanding of how to write customer-focused replies.
Location
Toa Payoh Centre
Price
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Writing Persuasive Proposals (SkillsFuture Credit-eligible)

Description
This workshop is for you if you need to sell your ideas in writing. You will develop persuasive writing skills to produce proposals that take key decision makers to yes.
Location
Toa Payoh Centre
Price
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Writing for Social Media

Description
This workshop shows you how to write compelling and highly readable content for a range of social media platforms.
Location
Toa Payoh Centre
Price
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Writing Standard Operating Procedures

Description
This highly practical workshop takes you through the writing process for developing usable standard operating procedures. 
Location
Toa Payoh Centre
Price
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