Customer-focused Writing

As part of the safe distancing measures, class layout has been adjusted to adhere to government regulations.

  
We have been delivering written communication skills courses in Singapore for over 30 years, for both the public and private sectors. Sensitive to the local context, and regularly updated, our workshops have helped thousands of working professionals to improve the quality and effectiveness of their writing.

Join us to practice and polish your writing skills, while receiving expert feedback from one of our dedicated corporate trainers. We will also introduce tools and techniques that you can immediately apply at work.

Choose a workshop

Classroom

Business Writing Skills 1 (SkillsFuture Credit-eligible) - previously known as Business Writing Essentials

Description
This workshop provides you with a thorough understanding of modern business writing enabling you to write various documents more effectively and professionally.
Location
Toa Payoh Centre
Price
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Business Writing Skills 2 - previously known as Advanced Business Writing

Description
Would you like to enhance credibility and effectiveness by taking your writing skills to the next level? Consider the more challenging areas of modern business writing.
Location
Toa Payoh Centre
Price
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Editing and Proofreading Skills - previously known as Editing Skills for Communication Professionals

Description
This workshop gives you a systematic process of proofreading that will raise accuracy and readability to new heights.
Location
Toa Payoh Centre
Price
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Email Writing Skills 1 (SkillsFuture Credit-eligible) - previously known as Better Emails

Description
This workshop helps you to improve the quality and effectiveness of your emails so that you can achieve your goals at work.
Location
Toa Payoh Centre
Price
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Email Writing Skills 2 (SkillsFuture Credit-eligible) - previously known as Writing Customer-Focused Emails

Description
Focusing on refusing requests and dealing with complaints, this workshop provides you with an in-depth understanding of how to write customer-focused replies.
Location
Toa Payoh Centre
Price
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Essential Copywriting Skills - previously known as Copywriting that Sells

Description
This creative and highly practical workshop highlights the skills you need to create attention, interest, desire and action from your reader.
Location
Toa Payoh Centre
Price
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Fine-tuning: Writing Skills for Managers (SkillsFuture Credit-eligible) - previously known as Fine-tuning: Vetting Skills for Managers

Description
This reflective workshop helps managers perfect their writing skills and become a valuable resource for their staff.
Location
Toa Payoh Centre
Price
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Grammar Skills for Work 1 - previously known as Grammar Foundations

Description
The key principles of English, focusing on the specific needs of Singaporeans, are incorporated into this introductory workshop.
Location
Toa Payoh Centre
Price
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Grammar Skills for Work 2 - previously known as Taking your Grammar to the Next Level

Description
This higher-level workshop introduces advanced grammar concepts that will enhance your communication in the workplace.
Location
Toa Payoh Centre
Price
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Minute Writing Skills (SkillsFuture Credit-eligible) - previously known as Minutes of Meetings

Description
This workshop is designed to take the stress out of note-taking and minute-writing by introducing approaches to write clearer, briefer and more accurate minutes.
Location
Toa Payoh Centre
Price
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Persuasive Writing Skills (SkillsFuture Credit-eligible) - previously known as Writing Persuasive Proposals

Description
This workshop is for you if you need to sell your ideas in writing. You will develop persuasive writing skills to produce proposals that take key decision makers to yes.
Location
Toa Payoh Centre
Price
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Report Writing Skills (SkillsFuture Credit-eligible) - previously known as Reports that Work

Description
This workshop guides you through the essential skills for planning, structuring, writing and checking all of your reports at work.
Location
Toa Payoh Centre
Price
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Standard Operating Procedure (SOP) Writing Skills - previously known as Writing Standard Operating Procedures

Description
This highly practical workshop takes you through the writing process for developing usable standard operating procedures. 
Location
Toa Payoh Centre
Price
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Technical Writing Skills - previously known as Technical Writing

Description
This workshop helps you get your thoughts onto paper, explain information in layperson terms, and write simple and effective descriptions, instructions and test reports.
Location
Toa Payoh Centre
Price
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