Customer Management Executive, Toa Payoh
British Council Singapore is recruiting a Customer Management Executive to start as soon as possible.
Details
| Reference number | SIN-13 |
|---|---|
| Location | Toa Payoh |
| Closing date | Sunday 09 November 2014 |
Role overview
The main duty of a Customer Management Executive is to ensure a high quality, efficient and integrated customer service experience for all customers and students across all British Council services.
To act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all KPIs and deliver Sales & Customer Management targets in order to enable the Council to meet its business targets and objectives.
Context and environment:
British Council Singapore is one of the largest in the British Council’s global network with thousands of adults and young learners studying with us at any one time. Our customers engage with us face-to-face, online, through email and via the phone.
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. The British Council is committed to a policy of equal opportunity, and to safeguarding and promoting the welfare of children and young people. We expect all of our partners to share this commitment. British Council appointments are contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks
How to apply
Interested applicants should visit our e-recruitment portal for more information and to apply.
Enquiries may be sent to the attention of the East Asia Recruitment team based in Singapore.
CVs and resumes will not be accepted as formal applications.
Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance/evaluation and confirm when the system prompts you that you have discussed the application with both your line and centre manager.
The British Council is committed to safeguarding and promoting the welfare of children and young people and expects all of its partners to share this commitment. British Council appointments are subject to Disclosure and Barring Service (formerly known as Criminal Records Bureau) checks in the UK and equivalent systems overseas.
We regret that only short-listed applicants will be notified.