Business English Skills

Is your inbox overflowing? Are you still waiting for important information that you asked for last week? This course will help you to develop the quality and effectiveness of your emails so that you can achieve your goals at work.

By the end of the course you will be able to: 

• adapt emails and letters for different audiences and situations
• plan and organise writing effectively
• write and edit work to make it clear and concise.

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Do you worry over the quality of your business writing? This course will help you to feel more confident in your ability to write effectively in the workplace so that you can  achieve your goals at work.

By the end of the course you will be able to: 

• Feel more confident in your knowledge of modern business writing
• Communicate your ideas more effectively
• Learn how to give a professional image

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

This is a foundation level course, mainly aimed at Singaporean and Malaysian employees working in an office, or in a customer-fronted workplace in which clear communication is necessary. This course is ideal for customer service advisors, receptionists, technicians, retail/sales executives, helpdesk personnel, etc. who struggle to make themselves understood at work because of local dialect, or wish to improve their ability to code-switch between Singlish and English.

Course contents: 

• 50 most common differences between Singlish and English patterns with a focus on raising awareness of differences, increasing accuracy and expanding language range
• each unit integrates grammar, writing, pronunciation, speaking, listening practice
• no coursebook – but handouts for each lesson, with homework self-check task, written by British Council experts with accumulated 40 years of experience in Singapore, teaching business skills to working professionals.

By the end of the course you will be able to excel in: 

• dealing with customers
• emails
• presenting a product or service
• reporting problems: when things go wrong
• meetings
• dealing with colleagues
• telephoning
• writing clear emails
• participating effectively in meetings
• jobhunting: presenting yourself in professional situations.

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

This short 20-hour grammar foundation course is for students who wish to improve their accuracy when writing business communications and participating in business conversations.

By the end of the course you will be able to: 

• identify which tense should be used for a specific function.
• identify common grammatical errors related to business communication.
• draft emails and other types of business communication.
• make enquiries in a less direct manner.
• give and respond to feedback.

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Do you want to write reports with impact? This course will help you to develop the quality and effectiveness of your reports so that you can achieve your goals at work.

By the end of the course you will be able to: 

• write reports which are clear, well-structured and convincing
• edit your own reports and save yourself time
• project a more professional image through your report writing

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

This short 20-hour pronunciation course is for students who wish to improve their ability to speak English more effectively, with clearer pronunciation and greater fluency.

By the end of the course you will be able to: 

• articulate English sounds and words correctly
• identify the differences between similar sounds
• understand word stress and its importance for clear communication
• understand and use sentence stress to convey meaning more clearly
• understand the features of connected speech 
• vary your intonation to communicate meaning precisely. 

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

This course is for working professionals who want to feel more confident and be more fluent when giving well-structured presentations. It is suitable for people in a wide variety of jobs. 

By the end of the course you will be able to: 

• use appropriate language to deliver effectively and accurately
• tailor your message to suit the needs of your audience
• structure and signpost your presentations to for maximum impact
• describe visual materials in presentations effectively
• use gestures and voice techniques to enhance your message.

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.