Refunds and transfer policy

See how you can apply for a refund of your exam fees.

Change of exam session

No change of exam session is permitted.

Fees cannot be transferred to a later exam period or from one level of examination to another.


Refunds will be considered if you are not able to attend the examination on the following grounds:

  • medical - hospital admission or serious injury
  • loss or bereavement - death of parents, guardian, brother/sister or child
  • hardship/trauma - victim of crime, victim of traffic accident

You must provide a local medical certificate to support your request.

Refunds will not be issued for incorrect choice of exam.

Applications for refund and supporting documents must be submitted to the Napier Road centre within two weeks of the date of the written exams and you will receive a refund of 70% of the fee.

All approved requests for refund are processed after the examination results.