After all your hard work you’ll probably be desperate to find out your results. The British Council makes sure you get your results as soon as possible, and we’re here to offer support after you have received your grades.

A Dedicated Exams Customer Service

We have a dedicated Exams Customer Services team in operation at our Napier Road centre to serve you better. For exams-related enquiries, in-person registration and exam certificate collection, our operating hours are as follows:

Day Operating Hours
Service Peak Hours
Monday - Friday 10.00 - 18.30 12.00 - 14.00 (Mon, Tue, Fri)
Saturday 08.30 - 16.00 11.00 - 15.00
Sundays & Public Holidays                              Closed

Customers may experience longer waiting times during our service peak hours. Alternatively, email us at for all your exams-related enquiries.

In this section