Professional Business Skills

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Communicate and network with confidence, clarity and purpose to achieve more

  • Benefit from personalised content linked to your professional and learning goals
  • Receive individual feedback on presentations, spoken interactions, and a range of written business communication

On these courses, you will:

  • improve your spoken or written communication skills through a range of common workplace themes
  • connect with people from a wide variety of professional backgrounds
  • put new skills into action instantly through realistic communicative activities
  • have access to a free online MyNetwork networking event each course.

Course content

Our soft skills courses are designed to improve written and interpersonal communication skills. Participants benefit from our trainer’s extensive subject knowledge and corporate experience. The focus of these workshops is on developing the skills which are essential for effective written and spoken workplace communication. The courses have some language development, but this is not the main objective.

Practical results

Our courses are designed to help you get real results. You will be introduced to leading edge tools, strategies, and techniques that can be immediately applied in your workplace.

Interactive approaches

Our courses use the latest training and facilitation methods to help groups work together effectively. You will be encouraged to interact with your classroom peers throughout the course, making the learning process productive and collaborative. This means that you will be engaged, challenged, and stimulated to learn more and do more. 

How are our courses delivered?

Our team of highly qualified and experienced teachers are dedicated to supporting you throughout your learning journey and helping you to achieve the results you desire through guidance and feedback which is specific to you and your goals. Our courses can be delivered:

  • part-time in a class size of maximum 16 students as we believe in keeping our classes small to maximise teacher-student interaction. As part of social distancing measures, there will now be a maximum of nine students in each classroom. 
  • full-day workshops for working professionals are delivered intensively over one, two or three days delivered by the Corporate English Solutions. 
  • 1:1/Small Group private lessons for adults where you get to interact with your teacher more at your own pace and time at any of our centres, at your workplace or residence in Singapore.

Track your English language progress

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Learning outcomes

Business Writing Skills

This course will help you to feel more confident in your ability to write effectively in the workplace so that you can  achieve your goals at work.

The course focuses on areas such as: developing skills to consistently produce clear, concise, and easy to read documents; writing documents that are focused, action orientated when necessary and avoid miscommunication; and shifting style and tone to meet audience needs and preferences.

With this hands-on course, you will master the fundamentals of professional business writing. You will be able to effectively plan, structure, and write a variety of documents that meet readers' needs. In addition, you will know how to choose the right words and adjust your tone to make a strong impact, motivating key stakeholders to respond and take action.

By the end of the course you will be able to: 

  • write complete, focused documents that enable readers to take action
  • produce clear, concise, accurate and coherent documents that are easy to understand quickly
  • adapt word choice to match documents' formality to different audiences and contexts and better engage stakeholders.

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Prefer to join a full day workshop?

This course can also be delivered intensively as a full-day workshop focused purely on skills for working professionals over one, two or three days. 

Effective Communication at Work

This is a foundation level course, mainly aimed at Singaporean and Malaysian employees working in an office, or in a customer-fronted workplace in which clear communication is necessary.

This course is ideal for customer service advisors, receptionists, technicians, retail/sales executives, helpdesk personnel, etc. who struggle to make themselves understood at work because of local dialect, or wish to improve their ability to code-switch between Singlish and English.

Course contents: 

  • 50 most common differences between Singlish and English patterns with a focus on raising awareness of differences, increasing accuracy and expanding language range
  • each unit integrates grammar, writing, pronunciation, speaking, listening practice
  • coursebook and handouts for each lesson, with homework self-check task, written by the British Council experts with accumulated 75 years of experience in Singapore, teaching business skills to working professionals.

By the end of the course you will be able to excel in: 

  • dealing with customers
  • emails
  • presenting a product or service
  • reporting problems: when things go wrong
  • meetings
  • dealing with colleagues
  • telephoning
  • writing clear emails
  • participating effectively in meetings
  • jobhunting: presenting yourself in professional situations.

Common European Framework of Reference for Languages (CEFRL): B1 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Prefer to join a full day workshop?

This course can also be delivered intensively as a full-day workshop focused purely on skills for working professionals over one, two or three days. 

Email Writing Skills

This course focuses on areas such as: managing inboxes productively; drafting and writing emails which are clear, coherent, concise, and which result in action; and shifting between formal and informal tones to make emails more appealing and appropriate to audiences.

Through this practical course, you will develop a strong foundation in planning, structuring, and writing formal and informal emails. You will know how to draft and write emails that get the exact responses you need. Your emails will be easily understood and more appealing, helping you build stronger relationships and achieve your business goals.

By the end of the course you will be able to: 

  • use strategies to manage your inbox and save time
  • write clear and complete emails that achieve your goals
  • write and edit work to make it clear and concise
  • write reader-focused emails that build relationships.

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Prefer to join a full day workshop?

This course can also be delivered intensively as a full-day workshop focused purely on skills for working professionals over one, two or three days. 

Interpersonal Communication Skills

Communicating effectively isn’t an innate skill that some people have, and others don’t. It is a learnable skill. This course focuses on strategies to develop and master this skill.

Interpersonal skills are the skills we use every day to communicate with others. They are made up of four core skills: Verbal skills, Body language skills, Vocal skills and Listening skills. The positive outcome of an interaction is directly linked to how successfully these skills are used when we communicate.

By the end of the course you will be able to: 

  • structure clear and coherent messages for common communication purposes at work
  • flex your communication to ensure positive interactions with others
  • strengthen the impact and clarity of your messages with vocal and physical presence
  • stay focused and receptive when listening, making others feel valued and understood
  • use a range of strategies and digital tools to develop and maintain relationships and networks.

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Prefer to join a full day workshop?

This course can also be delivered intensively as a full-day workshop focused purely on skills for working professionals over one, two or three days. 

Say it Clearly

This short 20-hour pronunciation course is for students who wish to improve their ability to speak English more effectively, with clearer pronunciation and greater fluency.

By the end of the course you will be able to: 

  • articulate English sounds and words correctly
  • identify the differences between similar sounds
  • understand word stress and its importance for clear communication
  • understand and use sentence stress to convey meaning more clearly
  • understand the features of connected speech 
  • vary your intonation to communicate meaning precisely. 

Common European Framework of Reference for Languages (CEFRL): B2 and above

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability. Track your progress.

Prefer to join a full day workshop?

This course can also be delivered intensively as a full-day workshop focused purely on skills for working professionals over one, two or three days. 

Course dates and fees