Human-centred communication for high-volume inboxes

Email drives much of today’s collaboration and the way you write still shapes how smoothly work moves.  This course helps participants craft clear, considerate messages that strengthen relationships, support progress and reduce unnecessary follow-ups. They learn to highlight what matters for readers who are scanning quickly, adapt tone for different colleagues and clients and write in ways that feel human and reflect their organisation's voice.  

They develop practical inbox habits to help them stay organised and responsive. The course supports momentum and connection in a fast-moving environment. 

  • Adaptability and learning agility
  • Analytical thinking and problem solving
  • Decision making and judgement
  • Digital literacy and tool confidence
  • Effective communication
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will be more productive in managing their inboxes, maintain smoother collaboration and strengthen working relationships.
  • Stakeholders will feel more supported through timely, well-judged exchanges that help them progress with confidence.
  • Your organisation will benefit from email practices that sustain momentum, improve teamwork and build everyday working relationships.

  • Manage inboxes and email threads productively, keeping information organised and priorities clear.
  • Write emails that feel human and considerate by matching tone and timing to the message’s purpose and the readers’ expectations.
  • Review and refine email drafts, including those created with AI, by checking emphasis, context and clarity so the final message feels purposeful and professionally sound.

Module Overview Competencies
1

Email writing essentials

  • Analysing features of effective emails
  • Evaluating the impact of your emails and setting personal goals
 Set goals to improve email writing skills by analysing documents against criteria for effective performance 
2

Email time-savers 

  • Identifying your email writing habits
  • Managing your inbox

Use email inbox management and time-saving strategies to be more productive
3 Planning your emails
  • Defining an email's purpose
  • Planning your emails
 Plan emails effectively to achieve your goals and maximise positive outcomes
4 Writing formal emails 
  • Structuring a formal email
  • Making a good impression in formal emails

Write well-structured formal emails
5

Writing informal emails 

  • Structuring an informal email
  • Incorporating friendly, informal language

Write well-structured informal emails
6 Writing follow-up emails
  • Writing with a positive tone when following-up
  • Structuring reminder and chaser emails

Write effective follow-up emails that result in action
7 Writing effective replies 
  • Reading emails efficiently
  • Clarifying issues

Write effective email replies that meet your readers' needs
8 Email writing mini-clinic
  • Evaluating email writing skills against best practices
  • Setting goals and action planning 

Develop plans to achieve email goals in the workplace by selecting tools and techniques for effective performance

  • Individual contributors
  • Professionals managing high email volumes
  • Those coordinating work through email
  • People working across teams or functions
  • Those responsible for clear written follow-up

Find out why you should choose us and how we deliver our workshops in-person or online. 

In-person public training dates 
11-12 May 2026 8-9 June 2026  13-14 July 2026
17-18 August 2026 17-18 September 2026  
  • Length: 14 hours / 2 days
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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