Procedures that keep work moving

SOPs only work when people can follow them easily. This course develops skills in creating procedures that genuinely support day-to-day tasks, using wording and layout that make each step simple to understand and apply. Participants learn to describe processes from a user’s point of view, highlight what people need at the right moment and avoid assumptions that often slow work down.

Practical editing techniques help participants review drafts for accuracy, consistency and ease of use. The result is SOPs that guide work more smoothly, reduce repeated questions and build wider trust across teams.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Collaboration and teamwork
  • Decision making and judgement
  • Effective communication
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will gain confidence that colleagues will rely on the procedures they create, work more productively by reducing follow-up explanations and strengthen their professional reputation. 
  • Stakeholders will approach tasks with more certainty, complete work with fewer delays and adjust more smoothly when responsibilities change.
  • Your organisation will benefit from procedures that support reliable handovers, reduce dependency on individual knowledge and help teams work with more consistency.

  • Describe work processes from a user’s point of view so procedures support what people actually do.
  • Write steps and notes in wording that reduces uncertainty and avoids common misunderstandings.
  • Review and edit draft SOPs so they are clearer, more usable and better aligned with how tasks are carried out. 

Module Overview Competencies
1 Foundations of effective SOPs

 

 

 

 

  • Understanding why organisations rely on SOPs
  • Recognising who contributes to developing and maintaining them  

 

 Identify the purpose, value and contributors behind effective SOPs.  
2 Planning SOPs for real work
  • Understanding user tasks, risks and assumed knowledge
  • Deciding on the content and level of detail
 Plan SOPs that reflect real workflows and support users’ needs.  
3 Structuring clear, practical workflows
  • Organising tasks, steps and sub-steps logically
  • Selecting formats suited to task complexity and decision points  

Structure procedures that are easy to follow and support consistent execution.  
4 Writing instructions for reliable use
  • Writing precise, unambiguous steps in plain
  • English Using conditions, cues, warnings, cautions and notes effectively  
  Write instructions that enable accurate, confident task performance.  
5 Editing SOPs for professionalism and precision
  • Strengthening readability through concise language and layout
  • Ensuring accuracy, consistency and alignment with organisational standards  
  Edit SOPs to enhance usability, accuracy and professional quality.      
6 Reviewing and validating SOPs
  • Testing SOPs with users to confirm clarity and fit
  • Applying update and maintenance practices to keep procedures current
  Validate and maintain SOPs so they remain effective and reliable.    

  • Individual contributors
  • Professionals creating or updating SOPs
  • Those documenting processes or workflows
  • People supporting consistent ways of working
  • Those responsible for clear procedural guidance

Find out why you should choose us and how we deliver our workshops in-person or online. 

In-person public training dates 
21-22 May 2026    
  • Length: 14 hours / 2 days
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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