Technical insight shaped for real-world work

Technical writing is essential to how organisations share knowledge, carry out work and maintain consistency. As processes evolve and teams become more cross-functional, people need documents that explain procedures, updates and technical thinking in a way that feels steady, reliable and easy to act on. When information is presented well, teams avoid duplication, reduce errors and stay aligned on what comes next.

This course strengthens the judgement behind effective technical communication. Participants learn how to describe tests, experiments and changes in a way that supports understanding  and how to shape explanations so stakeholders can use the information confidently in their daily work. The outcome is documentation that helps teams work smoothly and make progress with fewer obstacles.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Collaboration and teamwork
  • Decision making and judgement
  • Effective communication
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will work more productively, apply their expertise with greater ease and strengthen their professional credibility in technical reporting contexts.
  • Stakeholders will move forward with assurance, rely on clearer direction and stay aligned as technical information is shared. 
  • Your organisation will benefit from technical documents that support consistent practices, dependable handovers and smoother operational progress.    

  • Translate complex concepts into clear, logical and technically accurate documents. 
  • Describe processes, equipment and results in wording that supports reliable, consistent and safe application.
  • Review and refine technical documents by judging what readers need, adjusting detail appropriately and ensuring the final version meets technical and operational expectations. 

Module Overview Competencies
1

Setting direction for technical writing

  • The role of technical writing in consistency, safety and decision-making
  • Clarifying the purpose of technical documents in real work contexts  

Define the purpose of a technical document and shape content accordingly so readers can rely on it to act with confidence.   
2

Writing for real users

  • Identifying reader roles, knowledge levels and use-cases
  • Anticipating how readers engage with and apply information  

Analyse reader needs and adapt content so technical documents are easy to use and apply correctly.  
3

Shaping complex information

  • Organising technical information into clear, logical sequences
  • Managing levels of detail for efficient reading and navigation  

Structure technical information logically so readers can locate, follow and apply key details efficiently.
4

Expressing technical expertise clearly

  • Translating technical knowledge into clear, readable language
  • Balancing precision and clarity across document types

 

Express technical expertise clearly so information is accurate, readable and practical to use.
5

Writing procedures that work

  • Writing step-by-step processes that guide action clearly
  • Using precise language to support safe, consistent outcomes  

Write clear processes and instructions so tasks are carried out accurately, consistently and safely.  
6

Making equipment descriptions reliable

  • Describing equipment, components and systems clearly
  • Selecting the right level of detail for operational use  

Describe equipment and systems accurately so users can operate them correctly and confidently.  
7

Presenting test results with impact

  • Communicating tests, experiments and findings clearly
  • Writing titles, abstracts and summaries that guide interpretation  

Write clear test and lab reports so results, methods and significance are easy to interpret and act on.  
8

Refining technical documents for use

  • Editing for conciseness, clarity and technical accuracy
  • Checking documents against purpose, audience and use

Edit technical documents effectively so they are accurate, concise and fit for their intended use.

  • Individual contributors
  • Professionals writing technical or procedural documents
  • Those explaining processes, systems or changes
  • People working across technical and non-technical teams
  • Those responsible for clear technical communication

Find out why you should choose us and how we deliver our workshops in-person or online. 

In-person public training dates 
13-14 April 2026 27-28 August 2026  
  • Length: 14 hours / 2 days
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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