We understand that getting your results is important to you. We know you want them quickly, but it is equally important that we give you the score that correctly reflects your performance.
You can expect your IELTS result to be available 13 calendar days after your test.
IELTS results online, by post and collection
You’ll be able to preview your results online from 15.00 onwards, 13 days after the main test day. You will need your IELTS candidate number which you can obtain by logging into your account on the IELTS online registration portal on the results release day.
Your IELTS results (also known as your Test Report Form) will be posted to you 13 days after the main test day.
You can also collect your results from our Napier Road centre from the 13th day after your exam. If you wish to collect them, please notify us first on SGExamTeam@britishcouncil.org.sg. You will not be able to obtain your results over the phone, by email or by fax. Our dedicated Exams Customer Services operating hours are as follows:
||Service Peak Hours|
|Monday - Friday||10.00 - 18.30||12.00 - 14.00 (Mon, Tue, Fri)|
|Saturday||08.30 - 16.00||11.00 - 15.00|
Sundays & Public Holidays
13 March 2017
Our Exams Customer Service Counter in British Council Napier Road will be unavailable for one day on Monday, 13 March. For over-the-counter exam queries, registrations, and miscellaneous payments, our usual operating hours will resume on Tuesday, 14 March.
Customers may experience longer waiting times during our service peak hours. Alternatively, email us at email@example.com for all your exams-related enquiries.
Test Report Forms (TRFs)
You will receive one copy of the Test Report Form. Unfortunately, replacements cannot be issued if you lose it.
Test Report Forms for institutions
Within two months of the written test date, you may request for up to a maximum of five additional TRFs to be posted to receiving institutions (e.g. universities, immigration officers, etc.) free of charge. If you would like us to do this, please include the complete addresses in the 'Application for Issue of Additional TRFs'. Requests for additional TRFs made after two months of the written test date or requests exceeding the first five is chargeable at S$21 each.
Institutions need original copies of your Test Report Form. Photocopies of your Test Report Form will not be accepted.
Institutions may be able to view candidates’ scores through the IELTS Test Report Form (TRF) Verification Service. To do this they will need your Test Report Form number which can be found in the bottom right corner of your Test Report Form.
The validity period of your Test Report Form
Institutions will not usually accept a Test Report Form that is more than two years old. After this time, you will need to provide them with evidence that you have maintained or improved your English since taking the test.
Understand your IELTS scores
IELTS provides results for all levels of English: there is no such thing as a pass or fail. You will be given a score from zero to nine for each part of the test – Listening, Reading, Writing and Speaking
Find out more about how to understand your IELTS scores and the nine-band system.
Find out how IELTS scores relate to the Council of Europe’s Common European Framework of Reference (CEFR).
How to query your score
It is unusual for there to be a mistake in the marking. However, if you believe a mistake has occurred, you can apply to our Enquiry on Results Service to have your test re-marked. This must be done within six weeks of the test date. You can choose which sections of the test you want to have re-marked.
There is a fee for the Enquiry on Results service, which will be refunded should your overall score change as a result of the re-marking. The Enquiry on Results Service can take up to eight weeks or more to complete. The fee for this service is $185. Please complete the attached form and send it to us along with the original TRF.
Can I re-take the test?
You can take the test as many times as you wish. However, please note that to significantly improve your score it is necessary to undertake further study. IELTS research indicates that scores are unlikely to improve without further English language tuition.