Cancelling your IELTS test
If you cancel your IELTS test no less than five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.
Please note that refunds can take four to six weeks to process. To cancel your test date, please send your request via email (firstname.lastname@example.org).
If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of 25% of the test fee.
Only original medical certificates in English are accepted. If we have not received both required documents at our Napier office by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
Candidates may request for test day transfer, but this must be made in writing no later than five weeks before the scheduled test date. This also applies to registrations made within 5 weeks of the test date. A fee of S$80 will be charged for this service.
Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.