Stay grounded, build trust and handle the unexpected

Some presentations carry more pressure than others. You may need to explain complex information, communicate sensitive messages or respond confidently when questions push the conversation off script.

This course is designed for those higher-stakes situations. Participants learn how to shape clear key messages from complex material, structure content so it is easier to follow and use storytelling techniques to support understanding. They discover how to use AI thoughtfully to support preparation and review, ensuring messages sound natural and approprite for the context. They practise handling challenging questions assertively and adapting their delivery when presentations are tested, resulting in effective delivery when it matters most.

Powered by AI

The way we communicate at work is changing. Our workshops help your people write, speak and present with greater confidence. They also build the personal effectiveness, interpersonal and leadership skills they need to perform at their best. Across five suites and over 30 specialist workshops, we cover everything from email writing and business grammar to coaching, negotiation and executive presence. In select workshops, your team also learn how to use AI tools like Claude, ChatGPT, Gemini and Copilot more effectively in their everyday work. Practical skills. Real results.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Collaboration and teamwork
  • Decision making and judgement
  • Digital literacy and tool confidence
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants  will protect their professional reputation and maintain leadership productivity by staying grounded and effective during the most challenging workplace moments.
  • Stakeholders will observe more decisive and reliable communication during challenging moments, leading to greater confidence in the speaker's judgement and resilience.
  • Your organisation will protect its reputation and maintain stability during periods of change by equipping its people to lead with composure when it matters most.

  • Extract clear key messages from complex or sensitive material, making information accessible even in high-pressure environments.
  • Apply storytelling techniques to support understanding, particularly when presenting detailed information or data-heavy content.
  • Respond assertively and calmly to challenging questions and unexpected moments, adapting delivery in real-time and keeping the presentation on track.

Module Overview Competencies
1

Presenting under pressure essentials

  • Recognising how presenting changes in complex, challenging situations 
  • Evaluating skills and identifying priority areas for improvement in demanding situations.  

Identify the key demands of high-pressure presentation situations and define clear personal development priorities.  
2

Making complex information meaningful

  • Selecting what matters most when working with complex or data-heavy content
  • Presenting information visually so audiences can understand implications and relevance

Present complex information and data in ways that support audience understanding and interpretation.  
3

Using storytelling when the stakes are high

  • Using stories to frame decisions, change and justification under pressure
  • Structuring content through storyboarding to guide interpretation and maintain attention  

Apply storytelling structures to shape presentations so key messages remain clear and memorable under pressure.  
4

Staying credible under challenge and difficult questions

  • Anticipating challenge and scrutiny in pressured presentation situations
  • Responding to difficult questions in ways that protect credibility and keep discussion constructive

Respond to challenging questions in a composed, professional manner that sustains credibility.
5

Influencing resistant or hostile audiences

  • Recognising signs of resistance or hostility and their impact on audience behaviour
  • Adjusting tone and approach to reduce tension and maintain influence

 

Adapt presentation approach to positively influence resistant or hostile audiences while maintaining professionalism.

  • Individual contributors
  • Emerging or experienced managers
  • Professionals handling high-pressure presentations
  • Those presenting complex or sensitive information
  • People expected to respond to questions and challenge
  • Professionals whose reputation depends on calm delivery

Find out why you should choose us and how we deliver our workshops in-person or online. 

In-person public training dates 
17 June 2026 16 September 2026  
  • Length: 7 hours / 1 day
  • Workshop fee: S$655.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
Share this