High-value human communication that turns discussion into progress

In workplaces where AI can draft messages and automate routine communication, professional credibility is shaped by what happens when people speak. As digital volume increases, work often slows not through lack of effort, but when meaning drifts, expectations diverge and alignment is assumed rather than confirmed.

This course focuses on the human judgement behind effective interpersonal communication. Participants develop skills to shape spoken communication with intent, maintain alignment as conversations unfold, and ensure meaning is shared rather than inferred. The emphasis is on everyday interactions that support trust, momentum and effective collaboration.

The result is more reliable communication, steadier progress and greater confidence that discussion leads to action.

  • Adaptability and learning agility
  • Collaboration and teamwork
  • Decision making and judgement
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Relationship and stakeholder management

  • Participants will connect and collaborate with stakeholders through clear, confident and credible spoken communication
  • Stakeholders will engage in communication characterised by trust, alignment and reliability, enabling smoother collaboration and confident progress across shared work.
  • Your organisation will operate with greater momentum and coordination as everyday communication supports shared understanding, trusted relationships and consistent performance across teams.

  • Structure spoken messages so intent is clear, information is easy to follow, and next steps are understood.
  • Adjust approach and vocal delivery to suit different people and contexts, strengthening credibility and keeping communication appropriate and effective.
  • Sustain focus in conversations and use checking, clarifying and summarising to align understanding and expectations as discussions progress.

Module Overview Competencies
1 Understanding your communication impact
  • Recognising how verbal, vocal and non-verbal choices influence impact at work
  • Reviewing current communication habits to identify strengths and priority areas
 Assess how personal communication choices shape clarity and rapport, strengthening professional effectiveness in everyday interactions.
2

Making meaning easy to follow

  • Clarifying intent, relevance and audience needs before speaking
  • Structuring spoken messages so information is easy to process and respond to
 Apply clear spoken structures to convey intent effectively, supporting timely understanding and confident action by others.
3 

Adapting your approach for stronger interactions

  • Recognising different communication preferences in workplace interactions
  • Adjusting style, pace and emphasis to suit people and situations
 Adapt communication approaches to suit different working styles, building rapport and supporting more productive professional interactions.
4 

Projecting credibility and care

  • Using voice and body language with intention to reinforce meaning
  • Aligning non-verbal signals with tone, context and emotional intent

 

 Use vocal and physical presence deliberately to project credibility and care, strengthening trust in professional communication.
5  Building rapport that supports work
  • Establishing rapport through attentive, respectful interaction
  • Sustaining positive working relationships across everyday and remote contexts
 Build rapport consistently to create ease and cooperation, supporting effective collaboration and ongoing working relationships.
6  Listening for meaning and intent
  • Staying present and focused during workplace conversations Using listening behaviours that signal attention, respect and interest
Listen with intent to interpret meaning accurately, strengthening understanding and professional trust.
7 

Creating shared understanding

  • Checking and clarifying meaning during conversations
  • Summarising key points to confirm alignment and next steps
 Create shared understanding through clear checking and clarification, enabling confident progress and aligned action.
8  Strengthening communication in practice
  • Reflecting on real workplace interactions to identify practical adjustments
  • Setting focused goals to sustain effective communication habits
 Apply reflective practice to refine communication choices, supporting consistent clarity and professional confidence over time.

  • Individual contributors working in or across teams
  • Professionals relying on clear spoken communication
  • Those working in hybrid or fast-paced environments
  • People looking to build rapport and trust at work
  • Professionals who want their messages to land clearly

Find out why you should choose us and how we deliver our workshops in-person or online. 

In-person public training dates 
11-12 May 2026 13-14 July 2026  3-4 September 2026
  • Length: 14 hours / 2 days
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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