Personal impact through genuine engagement

Professional success often rests on the ability to guide others toward a shared vision without using formal authority. This programme focuses on the interpersonal dynamics that allow ideas to gain traction across different teams so that initiatives move forward with ease. Participants develop a compelling presence that builds immediate rapport with stakeholders to ensure their message resonates. They practice techniques to read social cues and respond with sincerity in high stakes moments to maintain positive momentum. 

The course provides practical tools to secure buy in for new proposals and initiatives across the entire organisation, participants developing the personal stature and credible influence needed to navigate complex social landscapes with ease.

AI-enhanced learning activities

The way we communicate at work is changing. Our workshops help your people write, speak and present with greater confidence. They also build the personal effectiveness, interpersonal and leadership skills they need to perform at their best. Across five suites and over 30 specialist workshops, we cover everything from email writing and business grammar to coaching, negotiation and executive presence. In select workshops, your team also learn how to use Generative AI tools like Claude, ChatGPT, Gemini and Copilot more effectively in their everyday work. Practical skills. Real results.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Collaboration and teamwork
  • Decision making and judgement
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will project stronger professional credibility, have clearer visibility and greater confidence in their professional standing.
  • Stakeholders will gain access to trusted professional networks with expanded reach and clearer expectations for engagement.
  • Your organisation will have a stronger professional reputation, wider external reach and more consistent relationship continuity.

  • Develop a balanced, mutually beneficial network of contacts through a strategic and sustained approach to networking
  • Build rapport and stronger connections through a credible, confident and authentic networking style
  • Grow your personal brand and raise your profile with your network through impactful in-person and online communication

Module Overview Competencies
1 Positioning yourself as an effective influencer

 

  • Recognising how influence operates in everyday workplace interactions
  • Identifying personal influence habits and their impact on credibility and trust  

Set clear development priorities by recognising how current influence behaviours shape professional presence and effectiveness.
2

Understanding influence dynamics

  • Noticing stakeholder motivations, expectations and decision drivers
  • Reading social cues to anticipate how messages may land

Interpret interpersonal signals and stakeholder priorities to guide influencing choices.
3 Building credibility and rapport
  • Establishing trust early in interactions with new stakeholders
  • Strengthening connection and credibility with familiar colleagues  

Build rapport and credibility that support positive influence across working relationships.
4 Shaping messages that resonate
  • Clarifying intent so ideas feel relevant and well judged
  • Structuring messages to align with stakeholder perspectives

Shape messages that support understanding, alignment and engagement.
5 Influencing through dialogue
  • Using listening and questioning to guide discussion constructively
  • Balancing advocacy with openness to sustain collaboration  

Guide dialogue in ways that maintain trust while advancing shared goals.
6

Responding to resistance with composure

  • Recognising hesitation, pushback or disengagement
  • Adjusting tone and approach to keep conversations constructive 

Respond to resistance with calm judgement and professional presence.
7 Sustaining influence over time
  • Maintaining consistency in behaviour, tone and intent
  • Reinforcing trust and credibility beyond single interactions  

Sustain influence through reliable, authentic and professional engagement.
8 Strengthening influencing capability at work
  • Reflecting on influencing moments that shaped outcomes
  • Turning insight into practical goals for future interactions

Create a personal plan to strengthen influencing effectiveness in everyday work.

  • Individual contributors
  • Emerging or experienced managers
  • Professionals working across teams
  • Those influencing without formal authority
  • People representing ideas, proposals or expertise

Find out why you should choose us and how we deliver our workshops in-person or online. 

Positive Influencing: Compelling Presence, Authentic Connection

In-person public training dates 
20-21 August 2026 21-22 September 2026  26-27 November 2026
18-19 Janauary 2027 1-2 March 2027  
  • Length: 14 hours / 2 days
  • Venue: Toa Payoh Centre
  • Workshop fee: S$936.00 (subject to prevailing GST)
  • Funding: Up to S$500 UTAP claimable
  • What's UTAP?

The Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to help defray the cost of upskilling. Members enjoy 50% unfunded* fee support, capped at S$250 annually. NTUC members aged 40 and above receive increased support up to S$500, while NTUC Starter members can claim up to S$200 per year. Learn more about UTAP eligibility or submit a claim for this workshop via the official NTUC UTAP portal. *Unfunded course fee refers to the balance payable after applicable government subsidies. Terms and conditions apply.
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