Shape agreements people stand behind

Formal negotiations influence outcomes in sales discussions, partnerships, contracts and cross-organisation agreements. In these situations, professionals need more than confidence or persuasion. They need the ability to prepare rigorously, read shifting positions and protect value while keeping negotiations constructive. This course focuses on negotiation as a structured exchange where interests, constraints and commitment must align. 

Participants work on clarifying objectives, shaping proposals, handling resistance and reframing stalled discussions to move negotiations forward. The emphasis stays on judgement, adaptability and mutual value rather than pressure tactics. The result is stronger negotiation capability and agreements that people stand behind.

AI-enhanced learning activities

The way we communicate at work is changing. Our workshops help your people write, speak and present with greater confidence. They also build the personal effectiveness, interpersonal and leadership skills they need to perform at their best. Across five suites and over 30 specialist workshops, we cover everything from email writing and business grammar to coaching, negotiation and executive presence. In select workshops, your team also learn how to use Generative AI tools like Claude, ChatGPT, Gemini and Copilot more effectively in their everyday work. Practical skills. Real results.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Collaboration and teamwork
  • Decision making and judgement
  • Digital literacy and tool confidence
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will reach goals more easily, secure agreements with greater confidence and perform more effectively in complex discussions.
  • Stakeholders will rely on clearer agreements, shared expectations and well-judged outcomes that support ongoing working relationships.
  • Your organisation will achieve more dependable agreements and stronger partnership continuity, reinforcing its reputation as a credible and reliable partner.

  • Enter negotiations with clear intent, confidence and a strong professional stance
  • Build rapport and trust during discussions so conversations stay constructive and collaborative
  • Move negotiations forward to agreement with shared understanding, commitment and clear next steps

Module Overview Competencies
1

Positioning yourself for effective negotiation

  • Mastering the negotiation process 
  • Identifying personal negotiation habits that impact credibility and influence  
 Set clear improvement goals by auditing your communication against a structured negotiation process and performance benchmarks. 
2 Understanding the starting point
  • Getting an early sense of what the other party may value before positions harden
  • Using questions and preparation to reduce assumptions and surface real priorities
 Identify positions and underlying interests using research and questioning to support productive negotiation.  
3

Building a persuasive case

  • Clarifying best outcomes so proposals feel focused and realistic
  • Organising ideas into a pitch that reflects shared interests and professional intent   
 Create effective proposals by identifying a range of potential outcomes that align with the interests of all parties involved.  
4

Strengthening professional trust

  • Creating early credibility with new stakeholders so discussions start on solid ground
  • Maintaining trust and balance when negotiating with people you already know

Develop purposeful and trust-based relationships with both new and existing stakeholders to support smoother interactions.
5

Presenting with confidence and poise

  • Presenting proposals with clarity and confidence so ideas land as intended
  • Handling questions in ways that protect direction and professional presence  

Make opening proposals with confidence and respond to questions with professional composure and mental agility.  
6

Maintaining momentum in difficult discussions

  • Adjusting proposals when priorities shift so conversations keep moving forward
  • Reframing stalled discussions to restore momentum and engagement

Adapt your pitch and approach to bypass roadblocks and ensure negotiations continue to move forward.  
7

Closing with clarity and commitment

  • Bringing discussions to agreement in ways that feel balanced and workable
  • Confirming commitments and next steps so expectations stay clear  
 Successfully conclude negotiations by reaching clear agreements and securing firm commitment to agreed-upon next steps.   
8

Designing your negotiation roadmap

  • Reflecting on progress, techniques and tools 
  • Turning insight into practical goals that strengthen future negotiation confidence
 Creaft a tailored roadmap of negotiation techniques and tools to transfer learning into the workplace. 

  • Individual contributors
  • Emerging managers
  • Professionals involved in negotiations or agreements
  • Those negotiating priorities, resources or expectations
  • People working with internal or external partners

Find out why you should choose us and how we deliver our workshops in-person or online. 

Win-Win Negotiations: Agile Thinking, Mutual Commitment

In-person public training dates 
20-21 July 2026 8-9 October 2026 23-24 November 2026
25-26 January 2027 4-5 March 2027  
  • Length: 14 hours / 2 days
  • Venue: Toa Payoh Centre
  • Workshop fee: S$936.00 (subject to prevailing GST)
  • Funding: Up to S$500 UTAP claimable
  • What's UTAP? 

The Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to help defray the cost of upskilling. Members enjoy 50% unfunded* fee support, capped at S$250 annually. NTUC members aged 40 and above receive increased support up to S$500, while NTUC Starter members can claim up to S$200 per year. Learn more about UTAP eligibility or submit a claim for this workshop via the official NTUC UTAP portal. *Unfunded course fee refers to the balance payable after applicable government subsidies. Terms and conditions apply.
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