For demanding roles with high expectations

Leadership today calls for remaining composed, credible and decisive while navigating sustained pressure, rapid change and uncertainty. In these high-stakes environments, effectiveness is defined less by technical expertise and more by how leaders regulate their responses, exercise judgment and foster human connection.

This course strengthens leadership resilience by developing the emotional intelligence capabilities that support composure, sound judgment and relational steadiness. Participants focus on maintaining credibility in pressured situations, optimising decision-making when emotions run high and building team environments rooted in trust and psychological safety.

The result is steadier leadership, clearer decisions and more resilient performance under pressure. 

AI-enhanced learning activities

The way we communicate at work is changing. Our workshops help your people write, speak and present with greater confidence. They also build the personal effectiveness, interpersonal and leadership skills they need to perform at their best. Across five suites and over 30 specialist workshops, we cover everything from email writing and business grammar to coaching, negotiation and executive presence. In select workshops, your team also learn how to use Generative AI tools like Claude, ChatGPT, Gemini and Copilot more effectively in their everyday work. Practical skills. Real results.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Collaboration and teamwork
  • Decision making and judgement
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will gain greater composure, sound judgement and resilience under pressure, enabling them to lead with confidence, clarity and consistency in demanding situations.
  • Stakeholders will appreciate working in an environment where empathy and compassion are prioritised, enhancing understanding, rapport and performance.
  • Your organisation will benefit from more resilient leadership and stronger team climates, supporting reliable performance, better decision-making and sustained momentum through uncertainty.

  • Sustain composure, sound judgement and credibility under pressure, providing stability and clarity for others in high-stakes, emotionally charged situations.
  • Create team environments characterised by trust, psychological safety and open communication, enabling collaboration and consistent performance.
  • Lead individuals and teams through stress, uncertainty and change with resilience, maintaining focus, energy and momentum over time.

Module Overview Competencies
1 Composure and credibility in leadership
  • Shaping the emotional tone leaders set through behaviour, presence and response under pressure
  • Sustaining composure and credibility during high-stakes or emotionally charged interactions  

 

Maintain composure and credibility under pressure to provide steadiness and reassurance to others.
2 Judgement and decision-making under pressure
  • Balancing emotion and logic to improve judgement in complex, high-pressure situations
  • Strengthening decision quality by slowing reactivity and clarifying priorities
 Exercise sound judgement under pressure to enable clear decisions and reliable outcomes.   
3 Building team trust, psychological safety and EQ
  • Creating conditions for trust and psychological safety through consistent, empathic leadership behaviour
  • Reinforcing team EQ practices that support psychological safety and collaboration  

Build team EQ and psychological safety to enable open communication and sustained team performance.   
4 Leading resilience through stress and change
  • Reframing stress responses to sustain focus, energy and confidence across teams
  • Guiding acceptance and momentum during uncertainty and change

Lead resilience through stress and change to sustain performance during uncertainty.

 

  • Professionals in high-pressure roles
  • Managers accountable under sustained demand
  • Leads working in complexity or ambiguity
  • Specialists with high-impact judgement
  • Professionals handling emotional tension
  • Emerging leaders with increased exposure

Find out why you should choose us and how we deliver our workshops in-person or online. 

Emotionally Intelligent Leadership: Resilience Under Pressure and Complexity

In-person public training dates 
26 August 2026  21 October 2026  14 December 2026
3 March 2027    
  • Length: 7 hours / 1 day
  • Venue: Toa Payoh Centre
  • Workshop fee: S$680.00 (subject to prevailing GST)
  • Funding: Up to S$500 UTAP claimable
  • What's UTAP? 

The Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to help defray the cost of upskilling. Members enjoy 50% unfunded* fee support, capped at S$250 annually. NTUC members aged 40 and above receive increased support up to S$500, while NTUC Starter members can claim up to S$200 per year. Learn more about UTAP eligibility or submit a claim for this workshop via the official NTUC UTAP portal. *Unfunded course fee refers to the balance payable after applicable government subsidies. Terms and conditions apply.
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