Clarity, alignment and confident delivery through people

Project delivery increasingly takes place in environments shaped by transition, competing priorities and shifting expectations. Teams work across functions, locations and systems, supported by digital tools and emerging technologies that accelerate pace while increasing reliance on sound judgement, communication and trust.

This course develops the people leadership required to deliver projects successfully in these conditions. Participants focus on setting clear direction, building commitment, delegating effectively and managing tension as work unfolds. They explore how to sustain engagement, align stakeholders and keep collaboration productive when authority is shared and pressure is high.

The result is stronger project performance, sustained engagement and greater confidence leading people through complex, fast-moving delivery environments.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Collaboration and teamwork
  • Decision making and judgement
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will strengthen project delivery performance by building team alignment, sustaining engagement and managing conflict and stakeholder expectations with greater confidence.
  • Stakeholders will see clearer alignment, timely communication and dependable project outcomes.
  • Your organisation will see stronger project performance, higher engagement and capability sustained across delivery work.

  • Lead people effectively through the full lifecycle of project work, establishing the conditions that support alignment, contribution and delivery.
  • Influence teams and stakeholders through clear communication, purposeful delegation, constructive feedback and confident handling.
  • Sustain performance and learning by maintaining engagement, managing relationships and closing projects in ways that strengthen future capability.

Module Overview Competencies
1 Setting the conditions for effective project work
  • Recognising how project work differs from operational management and why people dynamics matter
  • Identifying the team, task and individual conditions that shape engagement and delivery  

Establish the conditions that enable people to contribute effectively in project environments.
2

Starting projects with clear goals and shared direction

  • Clarifying project goals for different audiences to build shared understanding
  • Anticipating common planning challenges and positioning the project for early alignment  

Create clarity and shared direction that supports coordinated project delivery.
3 Gaining early support through persuasive communication
  • Structuring messages to build interest, address concerns and encourage commitment
  • Adapting communication to different stakeholders to strengthen strengthen support and maintain engagement

Secure early support by communicating project purpose and value clearly.
4 Building trust and buy-in within the project team
  • Developing trust and rapport by understanding team development and individual differences
  • Strengthening buy-in through inclusive communication and purposeful involvement

Build trust and commitment that support collaboration and sustained contribution.
5 Delegating effectively for pace and accountability
  • Assigning tasks, roles and responsibilities clearly to support progress and quality
  • Reviewing delegation choices to strengthen ownership and outcomes  
  Delegate work in ways that strengthen accountability and delivery confidence.
6 Managing conflict constructively during project delivery
  • Diagnosing sources of conflict to understand the roots of disagreement
  • Responding to tension using strategies that protect relationships and progress  
  Address conflict constructively to maintain working relationships and delivery focus.
7 Sustaining performance through feedback and motivation
  • Giving feedback using structured approaches that enable improvement and grow confidence
  • Maintaining momentum by responding to changing motivation and energy
  Sustain performance and motivation through timely feedback and supportive leadership.
8 Managing stakeholders and closing projects with learning review
  • Mapping stakeholders and planning communication to maintain alignment and support
  • Closing projects systematically to capture  learning and identify future capability
  Maintain stakeholder alignment and embed learning beyond project completion.

  • Managers leading project-based work
  • Project and functional leads
  • Professionals working without formal authority
  • Managers navigating competing priorities
  • Leaders accountable for engagement and delivery

Find out why you should choose us and how we deliver our workshops in-person or online. 

In-person public training dates 
17-18 September 2026    
  • Length: 14 hours / 2 days
  • Workshop fee: Coming soon (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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